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HATCH

Is the problem ...

 The hatch won't open ? 

Guidance:

If it has a lock make certain you have used the correct key and fully opened it. Otherwise report it as a defect.

 The hatch won't close ? 

Guidance:

If it has a lock make certain this is open and that when the hatch has been pushed up as far as it will travel, that you have locked it. Otherwise report this as a defect.

SELF-DIAGNOSIS
Useful checklist

If you have just moved in, here are some important reminders:

APPLIANCE WARRANTIES

Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.

BOILER SERVICE

Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.

WATER AND GAS SHUT-OFF VALVE

Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.

METER READINGS

Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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