The most convenient way to report a build defect or snag to your housebuilder. POSTS Is the problem ... The post has become loose ? Guidance: There may be a tiny degree of play if pushed hard, however the post should be safely secured at the base. If you believe that this is not the case, report it as a defect - all you need do in the description box is quote the code PBL and state: * Which Post (top or bottom) (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

Get the Managing Your New Home App. It's FREE and helps make your life as a new homeowner easy and convenient. 您的隐私 我们可能收集的信息 我们可能会收集和处理关于您的以下数据： 您通过填写我们网站上的表格提供的信息：https://afterbuild.com 和我们的 Occupant Portal：https://defects.uk.com/afterbuild 。这包括在注册使用我们的网站、订阅我们的服务、发布材料（包括任何照片和视频）或请求进一步服务时提供的信息。 如果您与我们联系，我们可能会保留该通信记录。我们也可能会要求您完成我们用于研究目的的调查（您不必回应）。您访问我们网站的详细信息，包括但不限于流量数据、位置数据、网络日志和其他通信数据。 我们在哪里存储个人数据 我们从您那里收集的数据将存储在英国或欧洲经济区（“EEA”）内的服务器上。它将由在英国或欧洲经济区内为我们或我们的供应商之一工作的员工处理。 工作人员可能从事提供支持服务等工作。提交您的个人数据，即表示您同意此传输、存储或处理。我们将采取所有合理必要的步骤，以确保您的数据得到安全处理并符合本隐私政策。我们会将您的数据保留 10 年。您提供给我们的所有信息都存储在我们的安全服务器上。在我们为您提供（或您选择的）访问我们网站部分内容的密码的情况下，您有责任对该密码保密。我们要求您不要与任何人分享密码。不幸的是，通过互联网传输信息并不完全安全。尽管我们会尽最大努力保护您的个人数据，但我们无法保证您传输到我们网站的数据的安全性。任何传输均由您自行承担风险。一旦我们收到您的信息，我们将使用严格的程序和安全功能来尝试防止未经授权的访问。 信息的使用 我们通过以下方式使用持有的关于您的信息： 确保我们网站的内容以最有效的方式呈现给您和您的计算机，并： 向您提供您要求我们提供的信息、产品或服务 履行我们因您与我们签订的任何合同而产生的义务 在您选择的情况下，允许您参与我们服务的互动功能 收到您关于您财产缺陷的报告，以便我们做出必要的安排，指定承包商来补救这些缺陷 通知您有关我们服务的更改 如果您是现有客户，我们可能会通过电子方式（电子邮件或短信）与您联系，提供与之前向您销售的商品和服务类似的商品和服务信息。如果您是新客户，只有在您同意的情况下，我们才会通过电子方式与您联系。 如果您是我们代表我们的一位客户管理的房产的住户，我们将不会使用您的信息提供给第三方，除非是提供给在您的房产中提供服务以补救建筑缺陷的承包商。 披露您的信息 我们可能会向第三方披露您的个人信息： 如果我们出售或购买任何业务或资产，在这种情况下，我们可能会向此类业务或资产的潜在卖家或买家披露您的个人数据。如果 After Build Limited 被第三方收购，在这种情况下，其持有的有关其客户和关联方的个人数据将成为转让资产之一 如果我们有义务披露或共享您的个人数据以遵守任何法律义务，或为了执行或应用我们的使用条款和其他协议，或为了保护 After Build Limited 的权利、财产或安全，我们的客户或其他人。这包括与其他公司和组织交换信息以防止欺诈和降低信用风险。 您的权利 我们的网站可能会不时包含与我们的合作伙伴网络、广告商和附属公司网站的链接。如果您通过链接访问这些网站中的任何一个，请注意这些网站有自己的隐私政策，我们不对这些政策承担任何责任或义务。在您向这些网站提交任何个人数据之前，请检查这些政策。 获取信息 该法案赋予您访问所持有的关于您的信息的权利。您可以根据该法案行使访问权。任何访问请求通常不会产生任何费用，但是如果请求明显没有根据或过多，或者如果个人请求其数据的更多副本，我们可能会收取“合理费用”作为执行请求的行政费用。

Taking care of the outside of your house is as important as looking after the inside. 外部的 照顾家的外部与照顾内部一样重要。如果您没有管理代理的好处，那么您应该个人负责一般维护。以下是我们认为有用的几点。 绘画 为防止外部木材腐烂和变质，请确保您的房产外部定期重新粉刷或重新涂漆。第一次 你应该在 2 年后在外面重新油漆/清漆，此后可能每 3-4 年一次。 天沟 检查你的排水沟并定期清理它们——尤其是当你的房子靠近树木时。堵塞的排水沟和落水管可能是内部潮湿的原因。 平屋顶 建议您每年检查所有平屋顶，以确保它们保持良好状态。确保雨水出口畅通无阻。 防潮课程 确保您房产外部周围的土壤水平面至少比防潮层低 2 层砖。保持空气砖和通风口远离土壤和花园垃圾。 排水通道 不要用土壤、铺路材料或其他材料覆盖排水管、检查室或杆眼。 百花齐放 您可能会注意到外部砖砌结构上出现白色沉积物。这称为风化，是由砖粘土中的盐分引起的，可以 用软刷去除，无害。 坏天气 恶劣天气（大雨、大风和雪/冰）可能会导致问题（屋顶瓦片脱落、栅栏板脱落、排水沟掉落、水龙头外结冰）。 这些都不是缺陷，可以最好地处理通过您的保险单。

Sometimes things don't always go according to plan and at times like these you need help and advice. Need a little help? Whatever the problem, we can help point you in the right direction. Buying a new-home should be a trouble-free exercise, but sometimes in life, things don’t always go as smoothly as we would want them to. Your housebuilder (or their appointed after care team) will probably be your first port of call. If the problem is not something they are responsible for, they will probably be able to point you in the right direction. Below is some guidance and access to various parties who may be able to provide you with the support you need. REPORT A DEFECT REPORT AN EMERGENCY WARRANTY CHECKLIST WHAT YOU NEED TO KNOW MOVING IN 购买新房应该是一种享受 Household maintenance To enjoy your new home at its best it is important to maintain it. If you've owned a home before, you'll have a good idea about what this takes, but if this is your first home, then it's worth you spending a while to look at our hints and tips on re-decoration and general upkeep. Although your new home is looking and smelling fresh and newly painted, that won't last forever and at some point you'll need to re-decorate. It isn't worth doing this for at least the first 12 months (even if you don't like all the paint colours you've been given, simply because everything is still drying out and small cracks will appear during this process. Best to let this conclude before filling and re-painting.

What is a Managing Agent and what do they do? Find out all you need to know! 管理代理人 目的 如果您住在公寓或公寓里，您无疑可以享受 Estate Manager 的服务。这种资源是从对每个居住者征收的年度服务费中支付的，并且他们将为此提供广泛的服务。 管理代理人通常受开发商雇用来管理公寓住宅的公共区域。这可能是花园和庭院、停车场、车道和大门、大堂、楼梯间和电梯、走廊和垃圾箱——换句话说，所有这些设施都是开发项目中居民共享的。 根据安排，每位居民通常需要支付年度服务费 作为该设施的成本，开发商会向您提供此信息。 好处包括安排专人负责一般维护和维修公共部分的问题。 这很可能延伸到园艺、修剪草坪、清洁排水沟和处理垃圾。在大多数安排中，将商定一项外部装饰维护计划，以便油漆和雨水物品保持良好的标准。 通常会有一名指定的经理在开发商和居民之间进行联络，在某些情况下，开发项目中可能会有一个办公室。最终当开发完成并且建筑行业离开时，居住者将在他们自己的委员会的主持下对物业经理负责。 必须对所有物业管理服务进行审计，以核算支出，以便作为居住者的您有证据证明他们是如何支出您的服务费的。 大多数信誉良好的房地产管理企业将成为 ARMA（住宅管理代理人协会）的成员，该协会是英格兰和威尔士领先的住宅租赁管理行业协会。

Here's an invaluable index of all the things we know every new homeowner will need at some time in those early couple of years. 买了 A 新家？ 这就是我们认为你的一切 永远需要知道。 OUR LIST 1 Introduction 2 What you need to know 3 Report a defect 4 Report an emergency 5 Moving in 6 Warranty checklist 7 Top tips 8 Plumbing 9 Decorating 10 Appliances 11 Light bulbs 12 Solar panels 13 Underfloor heating 14 Security alarms 15 Smoke and heat alarms 16 External 17 Managing Agents 18 Useful telephone numbers 19 How-To videos 20 Instructional videos

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Hall * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this code) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. 对于 ARCURA 开发人员 如果您遇到 ARCURA 产品或安装问题并需要向 ARCURA 报告，请使用 门户网站 去做这个。您已经预先注册，详细信息已通过电子邮件发送给您。如果你 需要报告问题，只需“登录”并转到“报告新问题”。当你报告一个 新问题，请务必提供以下信息：

The most convenient way to report a build defect or snag to your housebuilder. 门户网站 Concerned you may have a problem that needs reporting? You could go straight to the Occupant portal and describe your problem, OR save time using this Quick and Easy self-diagnosis tool (report your problem using a simple code, rather than lengthy description). 如果您是新房主并且有“缺陷”需要报告，您可能会发现您的开发商已经安排了一个 Occupant Portal 链接到您的开发项目。 如果他们有，那是个好消息，因为这意味着您可以从这里访问门户并在您方便的时候报告问题。 Do you live in ... AN APARTMENT ? or ... A HOUSE ? SELF-DIAGNOSIS

The most convenient way to report a build defect or snag to your housebuilder. SHOWER Is the problem ... There is no water coming from the shower head ? Guidance: If this is the first time you have used the shower, be sure you have understood the controls fully. If you are certain that you have, report it as a defect - all you need do in the description box is quote the code NWSH and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The water is cold ? Guidance: If this is the first time you have used the shower, be sure you have understood the controls fully. Also, check to see if you have hot water available through the tap at the wash hand basin. If the water is cold there also, check your programmer to make certain that it is set to produce hot water. If all appears fine, report it as a defect - all you need do in the description box is quote the code SWC and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The waste water is not emptying fast enough ? Guidance: Typically this could be a blockage caused by a build up of soap and hair. All shower wastes need frequent clearing - use a 'drain un-blocking' fluid available at most supermarkets. Otherwise report it as a defect - all you need do in the description box is quote the code WWND and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The shower frame is leaking ? Guidance: Be certain first that you are full closing the door. If that is not the problem, report it as a defect - all you need do in the description box is quote the code SFL and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The shower tray is leaking ? Guidance: Be sure that this is not due to the fact that the water is not draining quickly enough and as a result the tray is overflowing. Otherwise report it as a defect - all you need do in the description box is quote the code STL and state: * Bathroom or ensuite (nothing else, no explanation, just this ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Which room * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . Your TV receives no signal from the aerial/dish socket ? Guidance: Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect - all you need do in the description box is quote the code NTVS and state: * Which room (nothing else, no explanation, just this) . Your telephone has no dial tone when plugged into the master socket ? Guidance: Be sure that you have informed your telephone service provider that you have moved and that your line is connected to your new number. If you are using a re-chargeable phone, make sure that it is charged first and that the base unit is powered up. If everything appears fine, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code). The media panel is defective? Guidance: If any of the sockets are failing to provide a connection to a media device, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HALL (GROUNDFLOOR) Is the problem related to the ... CEILING ? or ... ELECTRICAL ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.