The most convenient way to report a build defect or snag to your housebuilder. POSTS Is the problem ... The post has become loose ? Guidance: There may be a tiny degree of play if pushed hard, however the post should be safely secured at the base. If you believe that this is not the case, report it as a defect - all you need do in the description box is quote the code PBL and state: * Which Post (top or bottom) (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

Water will cause a lot of damage if you get it wrong! Discover where things are and how to use them. 水暖 锅炉 所有锅炉都需要每年维修一次，这是您作为房主的责任。必须强调的是，如果您忽略了这项任务并且锅炉以任何方式出现故障，您可能会发现您已经使任何保修保护失效，否则您可以依赖它进行任何必要的维修。 堵塞的下水道 有时您可能会遇到排水管堵塞的情况。原因通常是不合适的生活垃圾造成阻塞。一些分包商 may charge 你参加 a 如果他们发现这是原因，堵塞了排水管。 截止阀 当水进入您的财产（蓝色管道）时，它 由主截止阀控制。 这允许您在紧急情况下关闭供应。确保您知道它的位置。 隔离阀 为了独立控制您房产周围某些点的供水，您可能会发现在厕所、厨房水槽和洗手盆等地方使用了隔离阀。 气控阀 燃气（黄色管道）通过仪表旁边的控制阀输送到您的物业。 出血散热器 滞留的空气会阻止散热器完全加热（顶部冷却）。要释放空气，请关闭暖气并让其冷却。使用散热器 bleed 钥匙慢慢打开阀门 并聆听逸出空气的声音。准备关闭它时 空气之后是一滴水。 重新给系统加压 密封加热系统可能需要不时重新加压。您会在 boiler 上或附近找到一个压力表 - 如果这表明 system ressure 已经下降，您需要重新给系统加压。请按照您的锅炉手册获取说明。看我们的'如何 ' 视频。

There's simply no substitute for having the right number to hand when you really need it. Here's our list of really useful telephone numbers. 有用 电话 数字 您可能有机会向许多行业或专业帮助机构寻求指导或建议。 找到您需要的电话号码——在您需要的时候找到它可能是一个令人沮丧的挑战，因此我们在此处为您列出了大部分显而易见、有用的电话号码。 燃气应急线 0800 111 999 国家电网 01926 653000 电视牌照 0300 555 0286 气体安全 0800 408 5500 公民咨询局 0800 144 8848 法律监察员 0300 555 0333 住房监察员 0300 111 3000 财产申诉专员 01722 333306 金融监察员 0800 023 4567 新房监察员服务 0330 808 4286 Citizens Advice Bureau 0800 144 8848 Legal Ombudsman 0300 555 0333 Housing Ombudsman 0300 111 3000 Property Ombudsman 01722 333306 Financial Ombudsman 0800 023 4567 New Homes Ombudsman Service 0330 808 4286

The most convenient way to report a build defect or snag to your housebuilder. Occupant portal 如果您是新房主并且有“缺陷”需要报告，您可能会发现您的开发商已经安排了一个 Occupant Portal 链接到您的开发项目。 如果他们有，那是个好消息，因为这意味着您可以从这里访问门户并在您方便的时候报告问题。 寻找您的门户网站 Unless your developer has a dedicated portal address (look below) - then the default portal is: Managing Your New Home. 构建后 大多数发展 开放门户 威格特之家 所有 Wiggett 开发项目 开放门户 远景延龄草 所有 Telereal 发展 开放门户 蜂房 所有蜂巢发展 开放门户 福乐 所有 Boklok 发展项目 开放门户 德雷街 所有 Dere Street 开发项目 开放门户 宝福特之家 All Beaufort Developments 开放门户 威格特之家 所有 Wiggett 开发项目 开放门户 德雷街 所有 Dere Street 开发项目 开放门户 紧急情况 切勿使用乘员门户报告紧急情况。 始终遵循开发人员向您解释的流程。

This explains what a new home build defect is and how to report one Your home is a unique product, hand built from a wide variety of traditional and modern materials. It is possible that following occupation you may encounter minor problems as the building dries out and settles down. Before you take ownership of your new home, your developer should arrange for you to walk around the property and identify any last minute snags which will require rectification. At that stage, anything you agree needs attention, shall be the developer’s responsibility to complete. HOW TO REPORT A DEFECT Before you report a defect please refer to our ‘warranty checklist’ which explains what is covered. Your new home has the benefit of a 10 year warranty which has been arranged by your developer with a UK industry recognised warranty provider. The warranty policy belongs to you, and your solicitor or conveyancer should hand the policy to you when you complete. It is advisable that you spend a little time reading this as there is a lot of useful information that will help you obtain the maximum enjoyment from your new home. During the first 2 years of this warranty the developer remains responsible to manage any defects that may occur. This is known as the ‘Builder’s Rectification Period’ (previously the ‘Builder’s Liability Period’). WHAT IS A DEFECT? A ‘defect’ is a breach of any mandatory warranty requirement by the developer. Those items generally not included would be: Fence Temporary structure (garden or bicycle shed) Swimming pool Lift Electrical or electronic items (whether built in or not) excluding fixed wiring, lighting system, heating system, air conditioning, smoke alarms, waste disposal units or water softening equipment installed at the date of the insurance certificate. 你需要知道什么 你需要知道什么 It is important you check for damaged items within the property and follow the developer’s specific policy for reporting these (typically on legal completion). Usually you will be required to sign a handover form confirming that you are satisfied with the condition of the building and its contents. In particular (but not exclusively) items such as: Wall and base cabinets Sanitary ware Glass and tiles Fitted appliances Sinks and worktops Damage to properties caused by storms or extreme weather conditions is not covered by your warranty and shall remain the home owner’s responsibility. This includes (but is not limited to) such items as roofs, tiles and fences. In the event of such an occurrence you should contact your insurance provider. If you live in an apartment we suggest you contact the managing agent. Damage caused by accidental or improper use will not be covered by the warranty. This will remain the homeowner’s responsibility. Your developer is not responsible for the general maintenance of your property – as the home owner you are. Except in emergencies, you will need to report your defect by either following your developer’s instructions or, by using the Occupant Portal, if this is something your developer has arranged for you. Using the Occupant Portal is fast and convenient. NOTES 1. Scratches and marks to glazing and walls are determined in natural light (only) at a distance of 2 metres (or 3 metres for toughened glass). 2. If it’s necessary to carry out work in your home please ensure the area concerned is cleared of furniture and personal belongings before the designated operative arrives as they will not have time to do this for you. 3. On occasions it may be necessary for the operative to attend more than once (e.g. certain decorating works require a period for paint to dry before applying a second coat). 4. If you forget an appointment this may substantially delay making another one.

Do you know the difference between a Smoke Alarm and a Heat Alarm? 烟雾和热警报 法律要求所有新住宅在大厅和平台上安装经批准的烟雾报警器。在所有情况下，它们都由您的主电网供电，但另外还有一个备用电池，以确保在停电时您仍然受到保护。顾名思义，该装置感应到烟雾会触发高音量提示您可能发生火灾。 时不时地使用测试按钮来确保系统完全正常运行，并且当电池需要更换时（通常是重复的声音提示您电池没电了）请确保它是！ 厨房也有警报器，但这略有不同，因为它会感应热量，而不是烟雾……以克服“烤面包”引发误报的烦恼。

Here's an invaluable index of all the things we know every new homeowner will need at some time in those early couple of years. 买了 A 新家？ 这就是我们认为你的一切 永远需要知道。 OUR LIST 1 Introduction 2 What you need to know 3 Report a defect 4 Report an emergency 5 Moving in 6 Warranty checklist 7 Top tips 8 Plumbing 9 Decorating 10 Appliances 11 Light bulbs 12 Solar panels 13 Underfloor heating 14 Security alarms 15 Smoke and heat alarms 16 External 17 Managing Agents 18 Useful telephone numbers 19 How-To videos 20 Instructional videos

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Hall * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this code) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. 对于 ARCURA 开发人员 如果您遇到 ARCURA 产品或安装问题并需要向 ARCURA 报告，请使用 门户网站 去做这个。您已经预先注册，详细信息已通过电子邮件发送给您。如果你 需要报告问题，只需“登录”并转到“报告新问题”。当你报告一个 新问题，请务必提供以下信息：

The most convenient way to report a build defect or snag to your housebuilder. 门户网站 Concerned you may have a problem that needs reporting? You could go straight to the Occupant portal and describe your problem, OR save time using this Quick and Easy self-diagnosis tool (report your problem using a simple code, rather than lengthy description). 如果您是新房主并且有“缺陷”需要报告，您可能会发现您的开发商已经安排了一个 Occupant Portal 链接到您的开发项目。 如果他们有，那是个好消息，因为这意味着您可以从这里访问门户并在您方便的时候报告问题。 Do you live in ... AN APARTMENT ? or ... A HOUSE ? SELF-DIAGNOSIS

The most convenient way to report a build defect or snag to your housebuilder. SHOWER Is the problem ... There is no water coming from the shower head ? Guidance: If this is the first time you have used the shower, be sure you have understood the controls fully. If you are certain that you have, report it as a defect - all you need do in the description box is quote the code NWSH and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The water is cold ? Guidance: If this is the first time you have used the shower, be sure you have understood the controls fully. Also, check to see if you have hot water available through the tap at the wash hand basin. If the water is cold there also, check your programmer to make certain that it is set to produce hot water. If all appears fine, report it as a defect - all you need do in the description box is quote the code SWC and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The waste water is not emptying fast enough ? Guidance: Typically this could be a blockage caused by a build up of soap and hair. All shower wastes need frequent clearing - use a 'drain un-blocking' fluid available at most supermarkets. Otherwise report it as a defect - all you need do in the description box is quote the code WWND and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The shower frame is leaking ? Guidance: Be certain first that you are full closing the door. If that is not the problem, report it as a defect - all you need do in the description box is quote the code SFL and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The shower tray is leaking ? Guidance: Be sure that this is not due to the fact that the water is not draining quickly enough and as a result the tray is overflowing. Otherwise report it as a defect - all you need do in the description box is quote the code STL and state: * Bathroom or ensuite (nothing else, no explanation, just this ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Which room * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . Your TV receives no signal from the aerial/dish socket ? Guidance: Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect - all you need do in the description box is quote the code NTVS and state: * Which room (nothing else, no explanation, just this) . Your telephone has no dial tone when plugged into the master socket ? Guidance: Be sure that you have informed your telephone service provider that you have moved and that your line is connected to your new number. If you are using a re-chargeable phone, make sure that it is charged first and that the base unit is powered up. If everything appears fine, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code). The media panel is defective? Guidance: If any of the sockets are failing to provide a connection to a media device, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.