The most convenient way to report a build defect or snag to your housebuilder. POSTS Is the problem ... The post has become loose ? Guidance: There may be a tiny degree of play if pushed hard, however the post should be safely secured at the base. If you believe that this is not the case, report it as a defect - all you need do in the description box is quote the code PBL and state: * Which Post (top or bottom) (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

This explains about the things you should know, or questions you should ask your housebuilder before you move in. 搬进去 为了帮助您从您的新房产中获得最大的乐趣，这里有一些有用的指南。 入住前 大多数开发商都有一个准备充分的流程，以确保在合法完工之前与您一起参观房产时注意到任何需要注意的问题（例如可能遗漏的小面积油漆、损坏的瓷砖等）。确保您向开发商代表记录了任何此类问题，因为玻璃划伤、瓷砖损坏和卫生洁具等某些问题以后并不总能得到纠正。这些问题称为 SNAGS。 使用说明书 检查以确保您已获得所有电器、供暖、热水和安全系统的操作说明和用户手册。 完成标准 每个属性都是独一无二的和手工制作的。您房屋的最终外观总会有一些细微的差异。 只要这些符合保修构建标准，这将被认为是可以接受的。 晾干 在干燥过程中，不同的材料会以不同的速度收缩，这可能会导致轻微的裂缝，这是完全正常的。构建后 is 不需要纠正这些除非它们过大（如果你可以在裂缝中放入一磅硬币，这将被认为是过大的，因为它大于 2 毫米，直到它会被覆盖房主维护）。楼梯串处的收缩过大超过 4 毫米。 减少收缩 1.不要把暖气开得太高——保持稳定均匀的温度。 2. 当你在房产内时打开窗户，当你不在时打开“滴流通风口”以帮助空气均匀流通。 3. 让衣柜的门半开着，以避免水分积聚，因为这会导致发霉。 4. 在浴室和厨房区域使用通风系统。 搬进去 为了帮助您从您的新房产中获得最大的乐趣，这里有一些有用的指南。 入住前 大多数开发商都有一个准备充分的流程，以确保在合法完工之前与您一起参观房产时注意到任何需要注意的问题（例如可能遗漏的小面积油漆、损坏的瓷砖等）。确保您向开发商代表记录了任何此类问题，因为玻璃划伤、瓷砖损坏和卫生洁具等某些问题以后并不总能得到纠正。这些问题称为 SNAGS。 使用说明书 检查以确保您已获得所有电器、供暖、热水和安全系统的操作说明和用户手册。 完成标准 每个属性都是独一无二的和手工制作的。您房屋的最终外观总会有一些细微的差异。 只要这些符合保修构建标准，这将被认为是可以接受的。 晾干 在干燥过程中，不同的材料会以不同的速度收缩，这可能会导致轻微的裂缝，这是完全正常的。构建后 is 不需要纠正这些除非它们过大（如果你可以在裂缝中放入一磅硬币，这将被认为是过大的，因为它大于 2 毫米，直到它会被覆盖房主维护）。楼梯串处的收缩过大超过 4 毫米。 减少收缩 1.不要把暖气开得太高——保持稳定均匀的温度。 2. 当你在房产内时打开窗户，当你不在时打开“滴流通风口”以帮助空气均匀流通。 3. 让衣柜的门半开着，以避免水分积聚，因为这会导致发霉。 4. 在浴室和厨房区域使用通风系统。

Most new homes come with an array of fitted appliances. Here's what you need to know. 家电 所有安装的电器都有“制造商保修”，这是您的开发商必须向您提供的重要文件。 确保您使用每个设备制造商的保修详细信息进行注册。如果设备出现故障，请直接联系制造商并要求他们根据自己的保修条款维修或更换设备。您的新房保修不包括已安装的电器。所有电器至少享有 12 个月的保修期——有些甚至 2 年。

You will need to redecorate eventually - here's a simple guide to how for the uninitiated. 装潢 你能期待什么 天花板、墙壁和楼梯串的收缩和沉降裂缝是正常的并且是可以预料的。作为一般准则，大多数保修提供商将 any such 裂缝视为您的责任，这属于房主维护。只有当裂缝超过 2 毫米（一磅硬币的厚度）和楼梯绳的裂缝超过 4 毫米时，他们才会期望开发商（或他们的售后服务代理）组织修复。同样，由于这些工作的发生主要是由于干燥，而新房完全干燥可能需要长达 12 个月的时间，因此这些工作被留到第一年年底，然后才会安排参加。 绘画大面积 当粉刷大面积时，您的开发商的装饰师可能会粉刷到最近的自然分界线，例如门框、拱门、角落。除非维修工作量很大，否则预计他们不会重新粉刷整个墙壁或天花板。 同样，他们可能不会重新粉刷所有木制品，但通常会重新粉刷一个例如踢脚板的长度。 一些额外的要点。 今天大多数油漆中使用的试剂，旨在限制因光引起的变色，已经受到立法的限制，并且变黄最快可以发生 6-首次申请后 9 个月。这不是开发人员可以负责的事情，这是现代油漆制造工艺的结果。 油漆老化 同样，由于环境条件（光、热、香烟烟雾等）导致的油漆老化是进行修复时几乎不可能实现完美颜色匹配的因素。再次声明，您的开发人员无需为此负责。 最后，如果您有装饰师参与工作，请确保您已将所有家具移开——通常为 1 米的间隙所有墙壁都需要提供通道 - 他们不需要代表您移动家具，因为这会严重影响可用于完成工作的时间。 新房不需要维护或保养是一个神话。显然情况并非如此。每个新房主都需要维护他们的财产，如果他们希望它持续下去——总而言之，这很可能是您一生中做出的最伟大的投资。 新油漆 - 内部 大多数房产都涂有浅色乳液——这可以满足大多数调色板的需求，但并不打算永远持续下去。我们建议您在 12 个月后考虑更新它，在那个阶段如果您更喜欢不同的方案，也许可以更改颜色！设备也需要维护——尤其是您的供暖和热水系统。不要忘记为您的锅炉提供年度服务（否则您可能会使保修失效）。 新油漆 - 外部 再次重申，您房产外部的油漆并非旨在永远持续下去。我们建议您在 2 年后查看它，并在此后每 3-4 年通过重新油漆/清漆来维护它。 充分准备 可能每个人在“拥有自己的家”生活中的某个时候都会做的一件事就是粉刷——墙壁、天花板、木制品等等。但在您进行此操作之前，您必须进行一些基本准备以确保： 1.待涂漆的表面准备就绪。 2. 直接区域防止溢出、滴落和飞溅。准备工作是取得完美成绩的关键。 主要原则 1. 确保所有表面清洁且无油脂（对于墙壁和 woodwork，糖皂溶液是去除油脂的好方法）。 2. 还要确保所有表面均无剥落且光滑。 3. 墙壁裂缝应使用合适的家用填充物填充（小浴缸并不昂贵） - 填充前将任何松散的材料耙出 - 使用柔性金属或塑料边缘以获得良好的平坦表面（总是略微过度填充，因为这会干燥时收缩。当完全干燥时，用轻质玻璃纸向下擦拭至周围表面水平）。 4. 木制品应该用细玻璃纸轻轻擦回以给出钥匙（这将有助于新油漆粘合到表面）。 5. 遮盖周围区域——可以在任何 DIY 商店购买便宜的轻质聚乙烯板来保护地板和家具。 你需要什么工具？ 你实际上根本不需要太多！ 1. 1. 1/2″ 刷子（用于切入）。 2. 1 1/2″ 刷子，用于门、窗框和其他涂漆木制品。 3. 墙壁和天花板的中小型滚筒。 4. 塑料托盘（使用滚筒时用来盛放油漆）。 5. 油漆搅拌器——便宜的塑料或木头，使用前用来搅拌油漆的抹刀形状（一定要先阅读油漆罐上的说明，因为有些油漆不能搅拌，例如不滴落）。 6. 美纹纸胶带（用胶带粘住不需要粉刷的区域，例如在需要粉刷墙壁时的门框）。 技术 用小刷子在墙壁的边缘涂上油漆（“切入”），慢慢来，以提供整洁的边缘。 然后用滚筒涂抹较大的区域，但速度要稳定，速度太快可能会“飞溅”油漆到处都是细小的水滴。使用塑料托盘从锡罐中倒出少量油漆，以便您可以轻松地将其放在滚筒上。确保你的覆盖范围是均匀的，不要在一个区域过度工作——一次可以涂多少油漆是有限制的，所以接受墙壁可能需要几层（或更多）涂层，这取决于质量画。 始终按照建议的“干燥时间”保留每层涂层，因为过早涂抹后续涂层可能会使原始涂层直接从表面剥离。 油漆类型 油漆是一个广泛的话题，参观任何一家 DIY 商店都会证实这一点。小花盆是避免在错误的颜色上花很多钱的聪明方法——记住深色会让房间感觉更小。 油漆的类型通常取决于房间和应用——在涉及宠物和儿童的地方（蛋壳饰面或丝绸乙烯基乳液），墙壁最好滚上带有擦拭干净饰面的东西。 将你的调色板限制在两种颜色——当然不超过三种（木制品/墙壁，也许还有特色墙）。柔和/浅色将使未来的销售更容易，因为强烈的颜色往往非常个人化。

This unique site is for new homeowners who want more information, support, guidance or help. 介绍 我们希望您发现此信息有用。搬家可能是一个考验期，我们知道搬家完成后需要一段时间才能安定下来。新的环境、不同的系统、奇怪的程序——这一切都是一种相当不错的体验，但我们希望你能享受其中！ “管理您的新家”将使您更好地了解您对新房产的期望。您之前可能没有拥有或居住过全新的房屋，但即使是初学者，技术也在不断发展，我们认为花一些时间阅读这些信息是值得的。有时您可能需要报告问题。在大多数情况下，这将是次要的或只是令人恼火，但仍然需要纠正。 MYNH 希望帮助确保在这种时候我们能够帮助您尽可能快速、轻松地解决问题。 您的开发人员可能已向您提供了 Occupant Portal 的详细信息，您需要通过该门户报告所有问题。同样，您可能已经收到来自 After Build 的欢迎礼包，After Build 是领先的独立组织 全国性组织，许多开发人员雇用它来为您提供售后服务。 如果在合法完工后的头 2 年内（大多数住房协会财产为 12 个月），您家中的某些东西出现缺陷，您的开发商或他们指定的后护理代表 将与您合作以把事情改正。 开发商通常会指示负责您的问题的原始分包商返回并解决您报告的问题，因为他们参与了您新房的建造和装修。 管理缺陷的起点是诊断可能的原因，并在此过程中确定应指示相关行业纠正任何工艺或材料缺陷。 这通常是一个相对简单的方法过程，但是有时需要订购材料时可能需要更长的时间。 开发人员的责任是按照您的 10 年保修政策提供商设定的 标准工作，并在涉及管理缺陷时应用这些标准。

当前的“操作方法”视频列表 重新给锅炉加压 这是您可能需要不时做的事情，而且很简单。 给我看看 使用电磁炉 感应烹饪正变得越来越流行 - 以下是您需要了解的基础知识。 给我看看 带 USB 的电源插座 迄今为止最简单的手机或平板电脑充电方式 - 查看更多。 给我看看 媒体面板 更聪明的技术，让生活更轻松。 给我看看 你的保险丝盒 必须了解其工作原理 - 每个家庭都会有一个。 给我看看 锅炉控制面板 供暖和热水需求的基本信息。 给我看看 锅炉隔离器 供暖和热水需求的基本信息。 给我看看 隔离开关 了解如何管理电器。 给我看看 给散热器放血 如何给散热器放气 给我看看 警报器和洒水装置 重要安全信息 给我看看 VENT-AXIA 通风系统 清洁和保养 给我看看

Here's an invaluable index of all the things we know every new homeowner will need at some time in those early couple of years. 买了 A 新家？ 这就是我们认为你的一切 永远需要知道。 OUR LIST 1 Introduction 2 What you need to know 3 Report a defect 4 Report an emergency 5 Moving in 6 Warranty checklist 7 Top tips 8 Plumbing 9 Decorating 10 Appliances 11 Light bulbs 12 Solar panels 13 Underfloor heating 14 Security alarms 15 Smoke and heat alarms 16 External 17 Managing Agents 18 Useful telephone numbers 19 How-To videos 20 Instructional videos

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Hall * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this code) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. 对于 ARCURA 开发人员 如果您遇到 ARCURA 产品或安装问题并需要向 ARCURA 报告，请使用 门户网站 去做这个。您已经预先注册，详细信息已通过电子邮件发送给您。如果你 需要报告问题，只需“登录”并转到“报告新问题”。当你报告一个 新问题，请务必提供以下信息：

The most convenient way to report a build defect or snag to your housebuilder. 门户网站 Concerned you may have a problem that needs reporting? You could go straight to the Occupant portal and describe your problem, OR save time using this Quick and Easy self-diagnosis tool (report your problem using a simple code, rather than lengthy description). 如果您是新房主并且有“缺陷”需要报告，您可能会发现您的开发商已经安排了一个 Occupant Portal 链接到您的开发项目。 如果他们有，那是个好消息，因为这意味着您可以从这里访问门户并在您方便的时候报告问题。 Do you live in ... AN APARTMENT ? or ... A HOUSE ? SELF-DIAGNOSIS

The most convenient way to report a build defect or snag to your housebuilder. SHOWER Is the problem ... There is no water coming from the shower head ? Guidance: If this is the first time you have used the shower, be sure you have understood the controls fully. If you are certain that you have, report it as a defect - all you need do in the description box is quote the code NWSH and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The water is cold ? Guidance: If this is the first time you have used the shower, be sure you have understood the controls fully. Also, check to see if you have hot water available through the tap at the wash hand basin. If the water is cold there also, check your programmer to make certain that it is set to produce hot water. If all appears fine, report it as a defect - all you need do in the description box is quote the code SWC and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The waste water is not emptying fast enough ? Guidance: Typically this could be a blockage caused by a build up of soap and hair. All shower wastes need frequent clearing - use a 'drain un-blocking' fluid available at most supermarkets. Otherwise report it as a defect - all you need do in the description box is quote the code WWND and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The shower frame is leaking ? Guidance: Be certain first that you are full closing the door. If that is not the problem, report it as a defect - all you need do in the description box is quote the code SFL and state: * Bathroom or ensuite (nothing else, no explanation, just this ). The shower tray is leaking ? Guidance: Be sure that this is not due to the fact that the water is not draining quickly enough and as a result the tray is overflowing. Otherwise report it as a defect - all you need do in the description box is quote the code STL and state: * Bathroom or ensuite (nothing else, no explanation, just this ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Which room * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . Your TV receives no signal from the aerial/dish socket ? Guidance: Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect - all you need do in the description box is quote the code NTVS and state: * Which room (nothing else, no explanation, just this) . Your telephone has no dial tone when plugged into the master socket ? Guidance: Be sure that you have informed your telephone service provider that you have moved and that your line is connected to your new number. If you are using a re-chargeable phone, make sure that it is charged first and that the base unit is powered up. If everything appears fine, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code). The media panel is defective? Guidance: If any of the sockets are failing to provide a connection to a media device, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.