The most convenient way to report a build defect or snag to your housebuilder. CEILING Is the problem ... Small holes revealing screw heads ? Guidance : These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code SP and state: * Ceiling * Which room (nothing else, no explanation, just this) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. Tape joints showing between sheets of plasterboard ? Guidance : This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code BTJ and state: * Ceiling * Which room (nothing else, no explanation, just this) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. Fine line cracks ? Guidance : This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect - all you need do in the description box is quote the code SC and state: * Ceiling * Which room (nothing else, no explanation, just this) . Please be advised w e do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down. Wat er penetrating ? Guidance : Have you got water penetrating the ceiling? This is most likely due to something leaking from above and could be a range of sources. Report this as a defect - all you need do in the description box is quote the code WP and state: * Ceiling, is it constant or intermittent, what is directly above and * Which room * Confirm what was last used (e.g.: shower) (nothing else, no explanation, just this) . Damp and/or black mold spores ? Guidance : Damp is caused by one of two things. Either a leak that is feeding water to an area making it wet, or lack of air circulation. If you believe it to be a leak, report it as a defect - all you need do in the description box is quote the code WP and state: * Ceiling * Which room (nothing else, no explanation, just this) . Otherwise, it is most likely damp due to poor circulation. Condensation occurs when warm moist air hits a cool surface, so make certain when you are cooking and when you are running the shower or a bath that you operate any ventilation system you have in those rooms – even open windows to allow the warm moist air to escape. Failure to ventilate spaces will encourage black mold spores which is unhealthy and must be avoided at all costs. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HOT WATER CYLINDER Is the problem ... The hot water cylinder is not working ? Guidance: First check that there is power to the cylinder - has the RCD tripped at the electric consumer unit? Then check your programmer - is the correct date and time set? Have you looked at your water ON/OFF sequence - is is correctly set for the timings when you want hot water? If all appears correct then report it as a defect - all you need do in the description box is quote the code HWCNW and confirm: * Last serviced date (nothing else, no explanation, just this code) . The hot water cylinder only works intermittently ? Guidance: This sounds more like a programmer issue. Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect - all you need do in the description box is quote the code H WCNWI and confirm: * Last serviced date (nothing else, no explanation, just this code) . The water doesn't get hot, just warm ? Guidance: This sounds more like a programmer issue i.e. the cylinder is not programmed for long enough periods. Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect - all you need do in the description box is quote the code H WJW and confirm: * Last serviced date (nothing else, no explanation, just this code) . The hot water programmer is not working ? Guidance: Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect - all you need do in the description box is quote the code H WPNW (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WASH HAND BASIN Is the problem ... The tap is constantly dripping ? Guidance: This is often a result of wear and tear to the O-ring, washer or ceramic cartridge - all of which can deteriorate over time through normal use, overtightening, high water temperatures. If your tap starts to drip in the first 18 months, report it as a defect - all you need do in the description box is quote the code TD and state: * Cloakroom or bathroom or ensuite * Type - mixer or single (nothing else, no explanation, just this ), otherwise you should manage this as a part of householder maintenance. The plug will not stop the water from escaping ? Guidance: Is there anything obstructing the plug from making a tight seal? If not, report it as a defect - all you need do in the description box is quote the code PWS and state: * Kitchen * Type - pop up or lever operated (nothing else, no explanation, just this ) . The silicone seal around the basin has gaps ? Guidance: In the first 6 months report this as a defect - all you need do in the description box is quote the code SSF and state: * Cloakroom or bathroom or ensuite (nothing else, no explanation, just this ), o therwise you can replace the silicone seal under householder maintenance. Waste water is not draining from the Wash Hand Basin ? Guidance: This will be because there is a blockage somewhere in the waste pipe. Try using a 'plunger' - this usually works, otherwise a shop bought 'drain un-blocker' fluid. Otherwise report it as a defect - all you need do in the description box is quote the code WWND and state: * Cloakroom or bathroom or ensuite (nothing else, no explanation, just this ) . There is a leak from underneath the Wash Hand Basin ? Guidance: Is the leak coming from the immediate underside of the sink where the plug connects through to the waste pipe? If so, try tightening the connector by hand - this usually works. If the leak is coming from some other section of waste pipe (white or grey plastic) then identify the joint and try tightening by hand. If the leak appears to be coming from a water feed to the taps, report it as a defect - all you need do in the description box is quote the code LUWHB and state: * Cloakroom or bathroom or ensuite (nothing else, no explanation, just this ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. LANDING (UPSTAIRS) Is the problem related to the ... CEILING ? or ... ELECTRICAL ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. STAIRS Is the problem related to the ... HANDRAIL ? or ... POSTS ? or ... RISERS ? or ... SPINDLES ? or ... STAIR STRING ? or ... TREADS ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

All new homes will have a 10 year structural warranty but the first two years remain the housebuilder's responsibility. This is known as the Builder's Rectification Period. 保修单 确保您收到保修详细信息并将其保存在安全的地方。这些将由您的律师或过户代理人提供给您。花时间阅读和理解它们。 建筑商建造新房所需的标准主要由保修提供商制定。如果您在新建房屋时遇到问题，一个好的起点是检查您的 10 年政策的详细信息，以了解开发商在这种情况下应该做什么。 在英国出售的每栋新房都将享有公认的 10 年保修期。 This 让购买者安心，因为该物业是按照给定标准建造的，如果出现问题，开发商或保险公司（保修公司）将介入解决问题. 虽然大同小异，但所有质保都是不同的，所以您在购买时一定要阅读开发商提供的保单文件。一般来说，保修期为 10 年，其中第 1-2 年称为“制造商整改期”。在此期限内出现的任何构建缺陷将由开发人员负责纠正（费用由他们承担）。 在第 3-10 年，保险公司（保修提供商）将处理可能出现的任何结构性问题（不是很常见）。 The major warranty providers NHBC 国家房屋建筑委员会 总理 总理保证 Build Zone Insurance BUILD ZONE 家庭证明 结构性的 保证书 Q政策 Q 保证构建 建筑安全 建筑安全结构保证 宝泰克 Protek 新房保修 洛杉矶广播公司 地方政府大楼控制 ICW ICW 保险服务 建立保修 建立保修组 将死 乐顿集团

The most convenient way to report a build defect or snag to your housebuilder. CLOAKROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... HEATING ? or ... HOT WATER ? or ... TILING ? or ... ELECTRICAL ? or ... WALL ? or ... WASH HAND BASIN ? or ... WC ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. INSULATION Is the problem ... There is insufficient/no insulation in the loft space ? Guidance: Your loft space should have a covering of insulation across the entirety of its floor area. If there are areas without insulation report it as a defect - all you need do in the description box is quote the code II (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state loft (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state loft (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. VENTILATION Is the problem ... The ventilation has stopped working ? Guidance: Check that the power is connected by ensuring the RCD at the electric consumer unit has not tripped out. Also check the programmer (where applicable). Finally, check that this is turned on at the switch on the wall (normally located above the door outside the bathroom). If all appears clear, report it as a defect - all you need do in the description box is quote the code VSW and state: * Kitchen (nothing else, no explanation, just this ) . The ventilation has become very noisy ? Guidance: Report it as a defect - all you need do in the description box is quote the code VVN and state: * K itchen (nothing else, no explanation, just this ) . The cooker hood has stopped working ? Check that the RCD hasn't tripped and that power is on at the fused switched spur. If still not working report it to the manufacturer using the warranty provided to you. A manufacturer's report will be needed should we need to instruct a contractor. At that point, report it as a defect - all you need do in the description box is quote the code CHSW and state: *Have had manufacturer's engineer attend and they have provided the report attached as they believe that the electrician is now required to check the supply. (nothing else, no explanation, just this code). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. LOFT Is the problem related to the ... ELECTRICAL ? or ... HATCH ? or ... INSULATION ? or ... LADDER ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * Bathroom or ensuite * LED or strip or pendant or mirror light (nothing else, no explanation, just this) . Your shaver socket does not work ? Guidance: Check that the RCD at the electric consumer unit has not tripped and be certain that your shaver is working (if you have more than one shaver socket try it in the other one. Remember, this socket is for electric shaver and toothbrush only - nothing else. If it still won't work, report it as a defect - all you need do in the description box is quote the code SSD and state: * Bathroom or ensuite (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.