The most convenient way to report a build defect or snag to your housebuilder. INTERIOR APARTMENT Is the problem in the ... UTILITY C UPBOAR D ? or ... BATHROOM /ENSUITE ? or ... BEDROOM ? or ... CLOAKROOM ? or ... HALL ? or ... KITCHEN ? or ... SITTING ROOM/LOUNGE ? or ... FAMILY ROOM ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FITTED FURNITURE Is the problem ... A door won't close or has become misaligned ? Guidance: Door alignment is a household maintenance task. Use a small screwdriver to adjust the hinges. A door/drawer handle has come loose ? Guidance: This is also a household maintenance task. Use a small screwdriver to tighten the handles. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. BOILER Is the problem ... The boiler is not working ? Guidance : Check the water pressure gauge, most boilers will stop working if the pressure drops too far. If necessary, increase the water pressure using the filling loop as you were shown at handover. If this is the case, this is not a defect, but household maintenance. If, however the water pressure is within the ‘green’ zone of the gauge, then report this as a defect - all you need do in the description box is quote the code BNW and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). REMEMBER : Servicing your boiler is your responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler). The boiler will produce heating but no hot water ? Guidance : Check that you have set your programmer correctly – if the heating works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code BHNHW and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). The boiler will produce hot water but no heating ? Guidance : Check that you have set your programmer correctly – if the hot water works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code B HWNH and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). The room controllers are not working ? Guidance : Make certain that the power is on - if no display check the RDC at the electrical consumer unit to see if it has tripped. If all appears correct, report it as a defect - all you need do in the description box is quote the code RCNW and state: * Which room (nothing else, no explanation, just this). The heating/hot water programmer is not working ? Guidance : Make certain that the power is on - if no display check the RDC at the electrical consum er unit. Make sure you have set the correct date and time. Check your instructions for on and off points. If all appears correct, report it as a defect - all you need do in the description box is quote the code PNW (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. LADDER Is the problem ... The ladder will not extend ? Guidance: Be certain that you have released any retaining latch that prevents the ladder from extending. Be sure also that the ladder hasn't caught on anything in the loft. If the ladder is metal try a little light oil or WD40 on the runners. If all appears clear, report it as a defect - all you need do in the description box is quote the code LWE (nothing else, no explanation, just this code) . The ladder will not close ? Guidance: Follow the guidance above (ladder will not extend). If all appears clear, report it as a defect - all you need do in the description box is quote the code LWC (nothing else, no explanation, just this code) . The ladder is loose and does not feel safe ? Guidance: Check that the ladder is securely anchored at the top. Be sure before you use it that it has fully extended and locked into position. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. STAIR STRING Is the problem ... The stair string has split ? Guidance: Unless the timber is a hardwood you wish to leave exposed, you can fill small cracks before you re-decorate under householder maintenance. There is a gap between the stair string and the wall ? Guidance: Unless the gap is greater than 4mm you can fill small cracks before you re-decorate under householder maintenance, otherwise report it as a defect - all you need do in the description box is quote the code GBSSW (nothing else, no explanation, just this code ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. 客户服务 - 如何报告新家的缺陷 我们希望您对您的新 Wiggett Home 完全满意，但是如果您遇到问题，例如未解决的障碍或新缺陷（在您合法完工之日起 2 年内），请使用此 Occupant Portal 将其报告给您客户服务团队. 首先，您必须先向我们注册（一个简单的过程），然后才能报告任何内容。此后，如果您需要与我们沟通，请登录并前往报告新问题。当您报告新问题时，请务必提供以下信息： 在主题框中： 指出问题的性质 在描述框中： 提供尽可能多的细节，如果它也有助于添加照片或视频 在非可用性框中： 如果您在任何时间或日期无法让承包商参加，请告知我们。这很重要，因为它可以帮助我们为您提供一个我们认为可行的约会日期。 在主题行中： 从财产的完整邮政地址（包括邮政编码）开始 关注，其次是“Arcura Developer”。 在主题行中： 从财产的完整邮政地址（包括邮政编码）开始 关注，其次是“Arcura Developer”。 在描述框中： 解释问题并明确需要采取的措施。 如果您能够附上照片和/或视频，那就更好了。 Bedroom window stuck 非紧急情况 如果您有任何疑问，请致电：01444 222337 或 电子邮件：wiggetthomesatercare@defects.uk.com 紧急情况 （例如断电/供暖/无法控制的泄漏）不是 使用 他乘员门户 报告 一件紧急状况 - 给我们打电话 以下两个数字： 周一至周五 0830 点至 1700 点电话： 01444 222337 其他时间电话：0330 1748184 前往门户网站

The most convenient way to report a build defect or snag to your housebuilder. SHELVING Is the problem ... The shelving has collapsed ? Guidance: It is important not to overload the shelving, it is not intended for heavy weights. If it cannot now function as a shelf because either some of the spars have broken or the point at which it is anchored to the wall/floor has broken, report it as a defect - all you need do in the description box is quote the code SHC (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HATCH Is the problem ... The hatch won't open ? Guidance: If it has a lock make certain you have used the correct key and fully opened it. Otherwise report it as a defect - all you need do in the description box is quote the code HWO and state: * Plastic or metal or wood (nothing else, no explanation, just this code) . The hatch won't close ? Guidance: If it has a lock make certain this is open and that when the hatch has been pushed up as far as it will travel, that you have locked it. Otherwise report this as a defect - all you need do in the description box is quote the code HWC and state: * Plastic or metal or wood (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WC Is the problem ... The flush will not work ? Guidance: The flush button assembly may have come apart, some flush buttons can be screwed back together - look to see if this is possible. If not, report it as a defect - all you need do in the description box is quote the code FWW and state: * Cloakroom or bathroom or ensuite * Large or small flush or both (nothing else, no explanation, just this ) . There is a leak from the WC cistern ? Guidance: Report it as a defect - all you need do in the description box is quote the code L WCC and state: * Cloakroom or bathroom or ensuite * Confirm is leak inside the pan or outside by the stool or connection (nothing else, no explanation, just this ) . The WC has become loose and wobbles ? Guidance: Report it as a defect - all you need do in the description box is quote the code WCW and state: * Cloakroom or bathroom or ensuite * Type - wall hung or floor mounted (nothing else, no explanation, just this ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WORKTOP Is the problem ... A worktop has come loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code WTL and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ). A worktop has started to de-laminate (blister or bubble creating an uneven surface) ? Guidance: Report it as a defect - all you need do in the description box is quote the code WTD L and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ). A worktop is scratched ? Guidance: This should have been reported at the handover of the property. Is the sealant breaking up ? Guidance: If this takes place within the first 6 months report it as a defect - all you need do in the description box is quote the code SSF and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ), otherwise this is household maintenance. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HANDRAIL Is the problem ... The handrail has become loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code HRL (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Type - 3 pin or 3 pin with USB * Which bedroom (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . Your TV receives no signal from the aerial/dish socket ? Guidance: Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect - all you need do in the description box is quote the code NTVS and state: * Which bedroom (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.