The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Which room * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . Your TV receives no signal from the aerial/dish socket ? Guidance: Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect - all you need do in the description box is quote the code NTVS and state: * Which room (nothing else, no explanation, just this) . Your telephone has no dial tone when plugged into the master socket ? Guidance: Be sure that you have informed your telephone service provider that you have moved and that your line is connected to your new number. If you are using a re-chargeable phone, make sure that it is charged first and that the base unit is powered up. If everything appears fine, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code). The media panel is defective? Guidance: If any of the sockets are failing to provide a connection to a media device, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HOT WATER CYLINDER Is the problem ... The hot water cylinder is not working ? Guidance: First check that there is power to the cylinder - has the RCD tripped at the electric consumer unit? Then check your programmer - is the correct date and time set? Have you looked at your water ON/OFF sequence - is is correctly set for the timings when you want hot water? If all appears correct then report it as a defect - all you need do in the description box is quote the code HWCNW and confirm: * Last serviced date (nothing else, no explanation, just this code) . The hot water cylinder only works intermittently ? Guidance: This sounds more like a programmer issue. Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect - all you need do in the description box is quote the code H WCNWI and confirm: * Last serviced date (nothing else, no explanation, just this code) . The water doesn't get hot, just warm ? Guidance: This sounds more like a programmer issue i.e. the cylinder is not programmed for long enough periods. Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect - all you need do in the description box is quote the code H WJW and confirm: * Last serviced date (nothing else, no explanation, just this code) . The hot water programmer is not working ? Guidance: Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect - all you need do in the description box is quote the code H WPNW (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. LANDING (UPSTAIRS) Is the problem related to the ... CEILING ? or ... ELECTRICAL ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WASH HAND BASIN Is the problem ... The tap is constantly dripping ? Guidance: This is often a result of wear and tear to the O-ring, washer or ceramic cartridge - all of which can deteriorate over time through normal use, overtightening, high water temperatures. If your tap starts to drip in the first 18 months, report it as a defect - all you need do in the description box is quote the code TD and state: * Cloakroom or bathroom or ensuite * Type - mixer or single (nothing else, no explanation, just this ), otherwise you should manage this as a part of householder maintenance. The plug will not stop the water from escaping ? Guidance: Is there anything obstructing the plug from making a tight seal? If not, report it as a defect - all you need do in the description box is quote the code PWS and state: * Kitchen * Type - pop up or lever operated (nothing else, no explanation, just this ) . The silicone seal around the basin has gaps ? Guidance: In the first 6 months report this as a defect - all you need do in the description box is quote the code SSF and state: * Cloakroom or bathroom or ensuite (nothing else, no explanation, just this ), o therwise you can replace the silicone seal under householder maintenance. Waste water is not draining from the Wash Hand Basin ? Guidance: This will be because there is a blockage somewhere in the waste pipe. Try using a 'plunger' - this usually works, otherwise a shop bought 'drain un-blocker' fluid. Otherwise report it as a defect - all you need do in the description box is quote the code WWND and state: * Cloakroom or bathroom or ensuite (nothing else, no explanation, just this ) . There is a leak from underneath the Wash Hand Basin ? Guidance: Is the leak coming from the immediate underside of the sink where the plug connects through to the waste pipe? If so, try tightening the connector by hand - this usually works. If the leak is coming from some other section of waste pipe (white or grey plastic) then identify the joint and try tightening by hand. If the leak appears to be coming from a water feed to the taps, report it as a defect - all you need do in the description box is quote the code LUWHB and state: * Cloakroom or bathroom or ensuite (nothing else, no explanation, just this ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. STAIRS Is the problem related to the ... HANDRAIL ? or ... POSTS ? or ... RISERS ? or ... SPINDLES ? or ... STAIR STRING ? or ... TREADS ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

All new homes will have a 10 year structural warranty but the first two years remain the housebuilder's responsibility. This is known as the Builder's Rectification Period. ਵਾਰੰਟੀ ਯਕੀਨੀ ਬਣਾਓ ਕਿ ਤੁਸੀਂ ਆਪਣੇ ਵਾਰੰਟੀ ਵੇਰਵੇ ਪ੍ਰਾਪਤ ਕਰਦੇ ਹੋ ਅਤੇ ਉਹਨਾਂ ਨੂੰ ਸੁਰੱਖਿਅਤ ਥਾਂ 'ਤੇ ਰੱਖੋ। ਇਹ ਤੁਹਾਨੂੰ ਤੁਹਾਡੇ ਵਕੀਲ ਜਾਂ ਸੰਚਾਰ ਏਜੰਟ ਦੁਆਰਾ ਪ੍ਰਦਾਨ ਕੀਤੇ ਜਾਣਗੇ। ਇਨ੍ਹਾਂ ਨੂੰ ਪੜ੍ਹਨ ਅਤੇ ਸਮਝਣ ਲਈ ਸਮਾਂ ਕੱਢੋ। ਨਵਾਂ ਘਰ ਬਣਾਉਣ ਵਾਲੇ ਬਿਲਡਰ ਲਈ ਲੋੜੀਂਦੇ ਮਾਪਦੰਡ ਵੱਡੇ ਪੱਧਰ 'ਤੇ ਵਾਰੰਟੀ ਪ੍ਰਦਾਤਾ ਦੁਆਰਾ ਨਿਰਧਾਰਤ ਕੀਤੇ ਗਏ ਹਨ। ਜੇਕਰ ਤੁਹਾਨੂੰ ਨਵੇਂ-ਨਿਰਮਾਣ ਵਿੱਚ ਕੋਈ ਸਮੱਸਿਆ ਆਉਂਦੀ ਹੈ ਤਾਂ ਇੱਕ ਵਧੀਆ ਸ਼ੁਰੂਆਤੀ ਬਿੰਦੂ ਆਪਣੀ 10 ਸਾਲ ਦੀ ਨੀਤੀ ਦੇ ਵੇਰਵਿਆਂ ਦੀ ਜਾਂਚ ਕਰਨਾ ਹੈ ਇਹ ਦੇਖਣ ਲਈ ਕਿ ਅਜਿਹੇ ਹਾਲਾਤ ਵਿੱਚ ਡਿਵੈਲਪਰ ਤੋਂ ਕੀ ਕਰਨ ਦੀ ਉਮੀਦ ਕੀਤੀ ਜਾਂਦੀ ਹੈ। ਯੂਕੇ ਵਿੱਚ ਵਿਕਣ ਵਾਲੇ ਹਰ ਨਵੇਂ ਘਰ ਦੀ ਮਾਨਤਾ ਪ੍ਰਾਪਤ 10 ਸਾਲ ਦੀ ਵਾਰੰਟੀ ਹੋਵੇਗੀ। This ਖਰੀਦਦਾਰ ਨੂੰ ਮਨ ਦੀ ਸ਼ਾਂਤੀ ਪ੍ਰਦਾਨ ਕਰਦਾ ਹੈ ਕਿ ਸੰਪੱਤੀ ਨੂੰ ਇੱਕ ਦਿੱਤੇ ਮਿਆਰ ਅਨੁਸਾਰ ਬਣਾਇਆ ਗਿਆ ਹੈ ਅਤੇ, ਇਹ ਕਿ ਕਿਸੇ ਸਮੱਸਿਆ ਦੀ ਸਥਿਤੀ ਵਿੱਚ, ਜਾਂ ਤਾਂ ਵਿਕਾਸਕਾਰ ਜਾਂ ਬੀਮਾਕਰਤਾ (ਵਾਰੰਟੀ ਕੰਪਨੀ) ਚੀਜ਼ਾਂ ਨੂੰ ਸੁਲਝਾਉਣ ਲਈ ਕਦਮ ਚੁੱਕਣਗੇ। . ਸਾਰੀਆਂ ਵਾਰੰਟੀਆਂ ਵੱਖਰੀਆਂ ਹਨ, ਭਾਵੇਂ ਮੋਟੇ ਤੌਰ 'ਤੇ ਇੱਕੋ ਜਿਹੀਆਂ ਹੋਣ, ਇਸ ਲਈ ਜਦੋਂ ਤੁਸੀਂ ਆਪਣੀ ਖਰੀਦਦਾਰੀ ਕਰਦੇ ਹੋ ਤਾਂ ਤੁਹਾਨੂੰ ਡਿਵੈਲਪਰ ਦੁਆਰਾ ਪ੍ਰਦਾਨ ਕੀਤੇ ਗਏ ਨੀਤੀ ਦਸਤਾਵੇਜ਼ ਨੂੰ ਪੜ੍ਹਨਾ ਚਾਹੀਦਾ ਹੈ। ਆਮ ਤੌਰ 'ਤੇ ਵਾਰੰਟੀ 10 ਸਾਲਾਂ ਲਈ ਹੋਵੇਗੀ ਜਿਸ ਦੇ ਸਾਲ 1-2 ਨੂੰ 'ਬਿਲਡਰ ਦੇ ਸੁਧਾਰ ਦੀ ਮਿਆਦ' ਵਜੋਂ ਜਾਣਿਆ ਜਾਵੇਗਾ। ਇਸ ਮਿਆਦ ਦੇ ਦੌਰਾਨ ਪੈਦਾ ਹੋਣ ਵਾਲੇ ਕੋਈ ਵੀ ਬਿਲਡ ਨੁਕਸ (ਉਨ੍ਹਾਂ ਦੇ ਖਰਚੇ 'ਤੇ) ਨੂੰ ਠੀਕ ਕਰਨ ਦੀ ਜ਼ਿੰਮੇਵਾਰੀ ਡਿਵੈਲਪਰ ਦੀ ਹੋਵੇਗੀ। ਸਾਲ 3-10 ਵਿੱਚ ਬੀਮਾਕਰਤਾ (ਵਾਰੰਟੀ ਪ੍ਰਦਾਤਾ) ਕਿਸੇ ਵੀ ਢਾਂਚਾਗਤ ਮੁੱਦਿਆਂ ਦਾ ਪ੍ਰਬੰਧਨ ਕਰੇਗਾ ਜੋ ਪੈਦਾ ਹੋ ਸਕਦੀਆਂ ਹਨ (ਬਹੁਤ ਆਮ ਨਹੀਂ)। The major warranty providers NHBC ਨੈਸ਼ਨਲ ਹਾਊਸ ਬਿਲਡਿੰਗ ਕੌਂਸਲ ਪ੍ਰੀਮੀਅਰ ਪ੍ਰੀਮੀਅਰ ਗਾਰੰਟੀ Build Zone Insurance BUILD ZONE ਘਰ ਦਾ ਸਬੂਤ ਢਾਂਚਾਗਤ ਵਾਰੰਟੀਆਂ Q ਨੀਤੀ ਕਿਊ ਐਸ਼ਿਓਰ ਬਿਲਡ ਬਿਲਡਸੇਫ ਸੁਰੱਖਿਅਤ ਢਾਂਚਾਗਤ ਵਾਰੰਟੀਆਂ ਬਣਾਓ ਪ੍ਰੋਟੈਕ ਪ੍ਰੋਟੈਕ ਨਵੀਂ ਹੋਮ ਵਾਰੰਟੀ LABC ਸਥਾਨਕ ਅਥਾਰਟੀ ਬਿਲਡਿੰਗ ਕੰਟਰੋਲ ਆਈ.ਸੀ.ਡਬਲਿਊ ICW ਬੀਮਾ ਸੇਵਾਵਾਂ ਵਾਰੰਟੀ ਬਣਾਓ ਵਾਰੰਟੀ ਸਮੂਹ ਬਣਾਓ ਚੈਕਮੇਟ ਲਾਕਟਨ ਸਮੂਹ

The most convenient way to report a build defect or snag to your housebuilder. INSULATION Is the problem ... There is insufficient/no insulation in the loft space ? Guidance: Your loft space should have a covering of insulation across the entirety of its floor area. If there are areas without insulation report it as a defect - all you need do in the description box is quote the code II (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. CLOAKROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... HEATING ? or ... HOT WATER ? or ... TILING ? or ... ELECTRICAL ? or ... WALL ? or ... WASH HAND BASIN ? or ... WC ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state loft (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state loft (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. VENTILATION Is the problem ... The ventilation has stopped working ? Guidance: Check that the power is connected by ensuring the RCD at the electric consumer unit has not tripped out. Also check the programmer (where applicable). Finally, check that this is turned on at the switch on the wall (normally located above the door outside the bathroom). If all appears clear, report it as a defect - all you need do in the description box is quote the code VSW and state: * Kitchen (nothing else, no explanation, just this ) . The ventilation has become very noisy ? Guidance: Report it as a defect - all you need do in the description box is quote the code VVN and state: * K itchen (nothing else, no explanation, just this ) . The cooker hood has stopped working ? Check that the RCD hasn't tripped and that power is on at the fused switched spur. If still not working report it to the manufacturer using the warranty provided to you. A manufacturer's report will be needed should we need to instruct a contractor. At that point, report it as a defect - all you need do in the description box is quote the code CHSW and state: *Have had manufacturer's engineer attend and they have provided the report attached as they believe that the electrician is now required to check the supply. (nothing else, no explanation, just this code). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. LOFT Is the problem related to the ... ELECTRICAL ? or ... HATCH ? or ... INSULATION ? or ... LADDER ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. EXTERIOR Is the problem ... DRIVEWAY ? Guidance : If any area greater than 1m square has dropped by more than 2cm report it as a defec t - all you need do in the description box is quote the code DPPOD and state: * D riveway (nothing else, no explanation, just this ). Please be advised this will not be deemed a defect if the cause of the problem is a vehicle of unsuitably large weight e.g. large van or lorry. or ... FENCE ? Guidance : Fences and temporary exterior constructions are not covered by your warranty. or ... GARDEN ? Guidance : Gardens will take a while to settle and turfed areas require maintenance to ensure a good appearance. or ... GARAGE ? Guidance : Unless your garage is integral to your home, it is not considered to be residential space that is covered by your warranty. However, if an integral door becomes defective causing a security risk to the property, report it as a defect - all you need do in the description box is quote the code DWS and state: * Integral garage door (nothing else, no explanation, just this ). or ... GUTTERS AND DOWNPIPES ? Guidance : If any of your gutter or downpipe joints are leaking report it as a defect - all you need do in the description box is quote the code LRWG and state: * Gutter or downpipe * Front or rear or side of property (nothing else, no explanation, just this ), o therwise it is important that you take care to avoid blockages in the gutters from leaves by using a gutter-guard. or ... PATIO AND PAVING? Guidance : If any area greater than 1m square has dropped significantly report it as a defect - all you need do in the description box is quote the code DPPOD and state: * Path or patio (nothing else, no explanation, just this ). or ... PLUMBING? Guidance : If your outside tap fails to work, check first to see if there is a shut-off val v e inside your property preventing the supply of water. Otherwise, report it as a defect - all you need do in the description box is quote the code OTWW (nothing else, no explanation, just this code ). or ... ROOF ? Guidance : Roof damage as a consequence of bad weather, e.g., slipped or missing tiles, dislodged ridge tiles etc. is not covered by your warranty. Otherwise, if you have a leak report it as a defect - all you need do in the description box is quote the code RTP and state: * Leak or slipped tile * Front or rear or side of property (nothing else, no explanation, just this code ). or ... SHED? Guidance : Temporary exterior constructions are not covered by your warranty. or ... WALLS ? Guidance : If you discover white material accumulating on your exterior brick walls, this is quite common ( efflorescence) and can be removed with a soft brush. Minor cracks to the mortar are generally a sign of natural settlement and nothing to worry about. However, if you are able to fit the edge of a pound coin into the crack, report it as a defect - all you need do in the description box is quote the code OWSC and state: * Is this above head height * Front or rear or side of property (nothing else, no explanation, just this SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.