ELECTRICAL

Is the problem ... 

 A wall socket has got no power ? 

Guidance:

Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state:
* Which room

* Type - 3 pin or 3 pin with USB
(nothing else, no explanation, just this).

 A light has stopped working ? 

Guidance:

Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state:
* Which room*
LED or strip or pendant
​(nothing else, no explanation, just this).

 Your TV receives no signal from the aerial/dish socket ? 

Guidance:

Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect - all you need do in the description box is quote the code NTVS and state:
* Which room
(nothing else, no explanation, just this).

 Your telephone has no dial tone when plugged into 
the master socket ? 

Guidance:

Be sure that you have informed your telephone service provider that you have moved and that your line is connected to your new number. If you are using a re-chargeable phone, make sure that it is charged first and that the base unit is powered up. If everything appears fine, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code).

 The media panel is defective? 

Guidance:

If any of the sockets are failing to provide a connection to a media device, report it as a defect - all you need do in the description box is quote the code NDT (nothing else, no explanation, just this code).

​