The most convenient way to report a build defect or snag to your housebuilder. EXTERIOR Is the problem ... DRIVEWAY ? Guidance : If any area greater than 1m square has dropped by more than 2cm report it as a defec t - all you need do in the description box is quote the code DPPOD and state: * D riveway (nothing else, no explanation, just this ). Please be advised this will not be deemed a defect if the cause of the problem is a vehicle of unsuitably large weight e.g. large van or lorry. or ... FENCE ? Guidance : Fences and temporary exterior constructions are not covered by your warranty. or ... GARDEN ? Guidance : Gardens will take a while to settle and turfed areas require maintenance to ensure a good appearance. or ... GARAGE ? Guidance : Unless your garage is integral to your home, it is not considered to be residential space that is covered by your warranty. However, if an integral door becomes defective causing a security risk to the property, report it as a defect - all you need do in the description box is quote the code DWS and state: * Integral garage door (nothing else, no explanation, just this ). or ... GUTTERS AND DOWNPIPES ? Guidance : If any of your gutter or downpipe joints are leaking report it as a defect - all you need do in the description box is quote the code LRWG and state: * Gutter or downpipe * Front or rear or side of property (nothing else, no explanation, just this ), o therwise it is important that you take care to avoid blockages in the gutters from leaves by using a gutter-guard. or ... PATIO AND PAVING? Guidance : If any area greater than 1m square has dropped significantly report it as a defect - all you need do in the description box is quote the code DPPOD and state: * Path or patio (nothing else, no explanation, just this ). or ... PLUMBING? Guidance : If your outside tap fails to work, check first to see if there is a shut-off val v e inside your property preventing the supply of water. Otherwise, report it as a defect - all you need do in the description box is quote the code OTWW (nothing else, no explanation, just this code ). or ... ROOF ? Guidance : Roof damage as a consequence of bad weather, e.g., slipped or missing tiles, dislodged ridge tiles etc. is not covered by your warranty. Otherwise, if you have a leak report it as a defect - all you need do in the description box is quote the code RTP and state: * Leak or slipped tile * Front or rear or side of property (nothing else, no explanation, just this code ). or ... SHED? Guidance : Temporary exterior constructions are not covered by your warranty. or ... WALLS ? Guidance : If you discover white material accumulating on your exterior brick walls, this is quite common ( efflorescence) and can be removed with a soft brush. Minor cracks to the mortar are generally a sign of natural settlement and nothing to worry about. However, if you are able to fit the edge of a pound coin into the crack, report it as a defect - all you need do in the description box is quote the code OWSC and state: * Is this above head height * Front or rear or side of property (nothing else, no explanation, just this SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. CONSERVATORY Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HOT WATER Is the problem ... You have no hot water ? Guidance: Check that there is power to the boiler and to the programmer. Ensure that the programmer is correctly set for date and time and where the ON points are set. Make certain that the boiler has sufficient water pressure (needle on gauge should be in the green zone. If it has dropped use the filling loop to add water to the system. Otherwise report it as a defect - all you need do in the description box is quote the code BHNHW and state: * Which room or whole of property * Type of boiler (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FLOOR Is the problem ... Tiled floor has cracked in places ? Guidance: Report it as a defect - all you need do in the description box is quote the code CTF and state bathroom or ensuite (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. TILING Is the problem ... There is a crack in a tile ? Guidance: Providing this is not the result of accidental damage e.g. dropping a heavy weight, report it as a defect - all you need do in the description box is quote the code CT and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ). There is a large crack to the grout between tiles ? Guidance: If this appears in the first 6 months report it as a defect - all you need do in the description box is quote the code CTG and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ) otherwise re-grout this under householder maintenance. A tile has become lose ? Guidance: Report it as a defect - all you need do in the description box is quote the code LT and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ). Silicone missing at the junction of the tiles and wall ? Guidance: This can deteriorate over time, if the problem arises in the first 6 months, report it as a defect - all you need do in the description box is quote the code SSF and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ) , otherwise re-apply some silicone under householder maintenance. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. 客户服务 - 如何报告新家的缺陷 我们希望您对新的 Beaufort Home 完全满意，但是如果您遇到问题，例如未解决的障碍或新的缺陷（在您合法完工之日起 2 年内），请使用此 Occupant Portal 将其报告给您客户服务团队. 首先，您必须先向我们注册（一个简单的过程），然后才能报告任何内容。此后，如果您需要与我们沟通，请登录并前往报告新问题。当您报告新问题时，请务必提供以下信息： 在主题框中： 指出问题的性质 在描述框中： 提供尽可能多的细节，如果它也有助于添加照片或视频 在非可用性框中： 如果您在任何时间或日期无法让承包商参加，请告知我们。这很重要，因为它可以帮助我们为您提供一个我们认为可行的约会日期。 在主题行中： 从财产的完整邮政地址（包括邮政编码）开始 关注，其次是“Arcura Developer”。 在主题行中： 从财产的完整邮政地址（包括邮政编码）开始 关注，其次是“Arcura Developer”。 在描述框中： 解释问题并明确需要采取的措施。 如果您能够附上照片和/或视频，那就更好了。 卧室窗户卡住了 非紧急情况 如果您有任何疑问，请致电：01444 226401 或 电子邮件： beaufortaftercare@defects.uk.com 紧急情况 （例如断电/供暖/无法控制的泄漏）不是 使用 他乘员门户 报告 一件紧急状况 - 给我们打电话 以下两个数字： 周一至周五 0830 点至 1700 点电话： 01444 226401 其他时间请拨打电话：0333 0342316 前往门户网站

The most convenient way to report a build defect or snag to your housebuilder. SITTING ROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. SPINDLE Is the problem ... The spindle has become loose ? Guidance: There could be slight play in a spindle, but each spindle is usually secured at the top and the bottom with small spacers of timber between each one. If it appears one is missing or very lose, report it as a defect - all you need do in the description box is quote the code SIL and state: * Which spindle (count from top) (nothing else, no explanation, just this code ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. DINING ROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. VENTILATION Is the problem ... The ventilation has stopped working ? Guidance: Check that the power is connected by ensuring the RCD at the electric consumer unit ha s not tripped out. Also check the programmer (where applicable). Finally, check that this is turned on at the switch on the wall (normally located above the door outside the bathroom). If all appears clear, report it as a defect - all you need do in the description box is quote the code VSW and state: * Cloakroom or kitchen or bathroom or ensuite * Type - electric fan or MHVR (nothing else, no explanation, just this ) . The ventilation has become very noisy ? Guidance: Report it as a defect - all you need do in the description box is quote the code VVN and state: * Cloakroom or kitchen or bathroom or ensuite * Type - electric fan or MHVR (nothing else, no explanation, just this ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FLOOR Is the problem ... Fitted carpet has stretched and is wrinkled ? Guidance: If you had an independent contractor fit your carpet you must go back to that contractor, otherwise, if the fitted carpet was a feature of the new build, report it as a defect - all you need do in the description box is quote the code FCS and state: * Which room (nothing else, no explanation, just this) . Laminate floor has gaps opening ? Guidance: If you had an independent contractor fit your laminate flooring you must go back to that contractor, otherwise, if the flooring was a feature of the new build, report it as a defect - all you need do in the description box is quote the code LFG and state: * Which room * LVT (luxury vinyl tile) or engineered wood (nothing else, no explanation, just this) . Tiled floor has cracked in places ? Guidance: Report it as a defect - all you need do in the description box is quote the code CTF and state: * Which room (nothing else, no explanation, just this) . Tiled floor grout has cracked in places ? Guidance: Report it as a defect - all you need do in the description box is quote the code CTG and state: * Which room (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. BATHROOM Is the problem related to the ... BATH? or ... CEILING ? or ... DOOR ? or ... ELECTRICAL? or ... FLOOR ? or ... HEATING ? or ... HOT WATER ? or ... SHOWER ? or ... TILING ? or ... WALL ? or ... WASH HAND BASIN ? or ... WC ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.