The most convenient way to report a build defect or snag to your housebuilder. FAMILY ROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

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The most convenient way to report a build defect or snag to your housebuilder. UTILITY CUPBOARD Is the problem related to the ... DOOR ? or ... HOT WATER CYLINDER ? or ... SHELVING? or ... WALL ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WALL Is the problem ... Small holes revealing screw heads ? Guidance: These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code S P and state: * Which room (nothing else, no explanation, just this ) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. Tape joints showing between sheets of plasterboard ? Guidance: This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code BTJ and state: * Which room (nothing else, no explanation, just this ) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. The wall is severely bowed ? Guidance: If your wall is out of true by more than =/- 3mm in a drop of 2m, report it as a defect - all you need do in the description box is quote the code WSB and state: * Which room (nothing else, no explanation, just this ) . Fine line cracks ? Guidance : This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect - all you need do in the description box is quote the code SC and state: * Which room * Wall or ceiling (nothing else, no explanation, just this ) . We do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down. Water penetrating ? Guidance: Have you got water penetrating the ceiling? This is most likely due to something leaking from either above or outside (if this is an external wall) and could be a range of sources. Report this as a defect - all you need do in the description box is quote the code WP and state: * Wall or ceiling (if ceiling what is immediately above it) or wall (if wall is it an outer wall and does the problem only arise on a rainy day) and is the penetration constant or intermittent, such as when taking a shower or flushing the WC * Confirm what was last used (e.g.: shower) (nothing else, no explanation, just this ) . Damp and/or black mold spores ? Guidance: Damp is caused by one of two things. Either a leak that is feeding water to an area making it wet, or lack of air circulation. If you believe it to be a leak, report it as a defect - follow the procedure above for water penetration. Otherwise, it is most likely damp due to poor circulation. Condensation occurs when warm moist air hits a cool surface, so make certain when you are cooking and when you are running the shower or a bath that you operate any ventilation system you have in those rooms – even open windows to allow the warm moist air to escape. Failure to ventilate spaces will encourage black mold spores which is unhealthy and must be avoided at all costs. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WINDOW Is the problem ... The window won't open ? Guidance: Make sure you have used the handle correctly to undo the latch. If the window still won't open, report it as a defect - all you need do in the description box is quote the code WWO and state: * Which room * Type - UPVC or Wood * Window or Velux (nothing else, no explanation, just this ). The window won't shut ? Guidance: Check that there is no obstruction in the window frame. Do not force the window. Report it as a defect - all you need do in the description box is quote the code WWS and state: * W hich room * Type - UPVC or Wood * Window or Velux (nothing else, no explanation, just this ). The glass is scratched ? Guidance: This should have been reported to the developer at completion as it is not possible to determine responsibility at a later stage. The the handle is broken ? Guidance: Report it as a defect - all you need do in the description box is quote the code WHB and state: * W hich room * Type - UPVC or Wood * Window or Velux (nothing else, no explanation, just this ). The hinges are coming undone ? Guidance: Report it as a defect - all you need do in the description box is quote the code WHL and state: * W hich room * Type - UPVC or Wood * Window or Velux (nothing else, no explanation, just this ). Trickle vents not working? Guidance: If this was broken at handover then you should have reported it to your developer. Otherwise if it simply won't open, report it as a defect - all you need do in the description box is quote the code TVNW and state: * Which room (nothing else, no explanation, just this ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. DECORATIVE Is the problem ... Small holes revealing screw heads ? Guidance : These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code SP and state: * Wall or ceiling * Which room (nothing else, no explanation, just this) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. Tape joints showing between sheets of plasterboard ? Guidance : This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code BTJ and state: * Wall or ceiling * Which room (nothing else, no explanation, just this) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. Fine line cracks to wall or ceiling ? Guidance : This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect - all you need do in the description box is quote the code SC and state: * Wall or ceiling * Which room (nothing else, no explanation, just this) . Please be advised, w e do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down. Peeling/flaking paint ? Guidance : Small areas of peeling or flaking paint are householder's maintenance. However if large areas are affected, report it as a defect - all you need do in the description box is quote the code PP and state: * Wall or ceiling or woodwork * Which room (nothing else, no explanation, just this) . Paint has discoloured ? Guidance : White paint can dis-colour over time and this is due to its chemical composition, which is governed by statute. Unfortunately there is nothing the developer can do about this. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. SINK Is the problem ... The tap is constantly dripping ? Guidance: This is often a result of wear and tear to the O-ring, washer or ceramic cartridge - all of which can deteriorate over time through normal use, overtightening, high water temperatures. If your tap starts to drip in the first 18 months, report it as a defect - all you need do in the description box is quote the code TD and state: * Kitchen or utility room * Type - mixer or single (nothing else, no explanation, just this), otherwise you should manage this as a part of householder maintenance. The tap is stiff ? Guidance: See explanation above - report it as a defect - all you need do in the description box is quote the code TS and state: * Kitchen or ut ility room * Type - mixer or single (nothing else, no explanation, just this ). The plug will not stop the water from escaping ? Guidance: Is there anything obstructing the plug from making a tight seal? If not, report it as a defect - all you need do in the description box is quote the code PWS and state: * Kitchen or utility room * Type - pop up or leaver operated (nothing else, no explanation, just this) . The silicone seal around the sink has gaps ? Guidance: In the first 6 months report this as a defect - all you need do in the description box is quote the code SSF and state: * Around the sink in either the kitchen or utility room (nothing else, no explanation, just this), o therwise you can replace the silicone seal under householder maintenance. Waste water is not draining from the sink ? Guidance: This will be because there is a blockage somewhere in the waste pipe. Try using a 'plunger' - this usually works, otherwise a shop bought 'drain un-blocker' fluid otherwise report it as a defect - all you need do in the description box is quote the code WWND and state: * K itchen or utility room (nothing else, no explanation, just this ). There is a leak from underneath the sink ? Guidance: Is the leak coming from the immediate underside of the sink where the plug connects through to the waste pipe? If so, try tightening the connector by hand - this usually works. If the leak is coming from some other section of waste pipe (white or grey plastic) then identify the joint and try tightening by hand. If the leak appears to be coming from a water feed to the taps, report it as a defect - all you need do in the description box is quote the code LUS and state: * Kitchen or ut ility room * Confirm that you haven't recently plumbed something in (nothing else, no explanation, just this ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. BEDROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Which room * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * Which room * LED or strip or pendant (nothing else, no explanation, just this) . Your kitchen appliance has stopped working ? Guidance: Check that the RCD hasn't tripped and that power is on at the fused switched spur. If still not working report it to the manufacturer using the warranty provided to you. A manufacturer's report will be needed should we need to instruct a contractor. At that point, report it as a defect - all you need do in the description box is quote the code KASW and state: * The kitchen appliance affected * Have had manufacturer's engineer attend and they have provided the report attached as they believe that the electrician is now required to check the supply. (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. Is the problem ... INTERIOR HOUSE ? or ... EXTERIOR HOUSE ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. RISER Is the problem ... The riser has become loose ? Guidance: This is not common as each riser is secured all around and cannot fall out of place. If the movement is excessive, report it as a defect - all you need do in the description box is quote the code RBL and state: * Which riser (count from top) (nothing else, no explanation, just this code) . The riser has split ? Guidance: Unless the riser is constructed from a hardwood which you wish to keep exposed, you can fill any small cracks prior to re-decorating. If the crack is greater than the thickness of a pound coin (edge) report it as a defect - all you need do in the description box is quote the code RS and state: * Which riser (count from top) (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. KITCHEN/ UTILITY ROOM Is the problem related to the ... CEILING ? or ... DECORATIVE ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... HEATING ? or ... HOT WATER ? or ... SINK ? or ... TILING ? or ... WINDOW ? or ... WORKTOP ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.