WINDOW

Is the problem ...

 The window won't open ? 

Guidance:
Make sure you have used the handle correctly to undo the latch. If the window still won't open, report it as a defect - all you need do in the description box is quote the code WWO and state:
* Which room
* Type - UPVC or Wood
* Window or Velux
(nothing else, no explanation, just this).

 The window won't shut ? 

Guidance:

Check that there is no obstruction in the window frame. Do not force the window. Report it as a defect​- all you need do in the description box is quote the code WWS and state:
* Which room
* Type - UPVC or Wood
* Window or Velux​
(nothing else, no explanation, just this). 

 The glass is scratched ? 

Guidance:

This should have been reported to the developer at completion as it is not possible to determine responsibility at a later stage.

 The the handle is broken ? 

Guidance:

Report it as a defect- all you need do in the description box is quote the code WHB and state:
* Which room
* Type - UPVC or Wood
* Window or Velux
​(nothing else, no explanation, just this). 

 The hinges are coming undone ? 

Guidance:

Report it as a defect - all you need do in the description box is quote the code WHL and state:
* Which room
* Type - UPVC or Wood
* Window or Velux
​(nothing else, no explanation, just this). 

 Trickle vents not working? 

Guidance:

If this was broken at handover then you should have reported it to your developer. Otherwise if it simply won't open, report it as a defect - all you need do in the description box is quote the code TVNW and state:
* Which room 
(nothing else, no explanation, just this).