The most convenient way to report a build defect or snag to your housebuilder. INTERIOR APARTMENT Is the problem in the ... UTILITY C UPBOAR D ? or ... BATHROOM /ENSUITE ? or ... BEDROOM ? or ... CLOAKROOM ? or ... HALL ? or ... KITCHEN ? or ... SITTING ROOM/LOUNGE ? or ... FAMILY ROOM ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. LADDER Is the problem ... The ladder will not extend ? Guidance: Be certain that you have released any retaining latch that prevents the ladder from extending. Be sure also that the ladder hasn't caught on anything in the loft. If the ladder is metal try a little light oil or WD40 on the runners. If all appears clear, report it as a defect - all you need do in the description box is quote the code LWE (nothing else, no explanation, just this code) . The ladder will not close ? Guidance: Follow the guidance above (ladder will not extend). If all appears clear, report it as a defect - all you need do in the description box is quote the code LWC (nothing else, no explanation, just this code) . The ladder is loose and does not feel safe ? Guidance: Check that the ladder is securely anchored at the top. Be sure before you use it that it has fully extended and locked into position. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. BOILER Is the problem ... The boiler is not working ? Guidance : Check the water pressure gauge, most boilers will stop working if the pressure drops too far. If necessary, increase the water pressure using the filling loop as you were shown at handover. If this is the case, this is not a defect, but household maintenance. If, however the water pressure is within the ‘green’ zone of the gauge, then report this as a defect - all you need do in the description box is quote the code BNW and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). REMEMBER : Servicing your boiler is your responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler). The boiler will produce heating but no hot water ? Guidance : Check that you have set your programmer correctly – if the heating works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code BHNHW and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). The boiler will produce hot water but no heating ? Guidance : Check that you have set your programmer correctly – if the hot water works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code B HWNH and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). The room controllers are not working ? Guidance : Make certain that the power is on - if no display check the RDC at the electrical consumer unit to see if it has tripped. If all appears correct, report it as a defect - all you need do in the description box is quote the code RCNW and state: * Which room (nothing else, no explanation, just this). The heating/hot water programmer is not working ? Guidance : Make certain that the power is on - if no display check the RDC at the electrical consum er unit. Make sure you have set the correct date and time. Check your instructions for on and off points. If all appears correct, report it as a defect - all you need do in the description box is quote the code PNW (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FITTED FURNITURE Is the problem ... A door won't close or has become misaligned ? Guidance: Door alignment is a household maintenance task. Use a small screwdriver to adjust the hinges. A door/drawer handle has come loose ? Guidance: This is also a household maintenance task. Use a small screwdriver to tighten the handles. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. STAIR STRING Is the problem ... The stair string has split ? Guidance: Unless the timber is a hardwood you wish to leave exposed, you can fill small cracks before you re-decorate under householder maintenance. There is a gap between the stair string and the wall ? Guidance: Unless the gap is greater than 4mm you can fill small cracks before you re-decorate under householder maintenance, otherwise report it as a defect - all you need do in the description box is quote the code GBSSW (nothing else, no explanation, just this code ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WC Is the problem ... The flush will not work ? Guidance: The flush button assembly may have come apart, some flush buttons can be screwed back together - look to see if this is possible. If not, report it as a defect - all you need do in the description box is quote the code FWW and state: * Cloakroom or bathroom or ensuite * Large or small flush or both (nothing else, no explanation, just this ) . There is a leak from the WC cistern ? Guidance: Report it as a defect - all you need do in the description box is quote the code L WCC and state: * Cloakroom or bathroom or ensuite * Confirm is leak inside the pan or outside by the stool or connection (nothing else, no explanation, just this ) . The WC has become loose and wobbles ? Guidance: Report it as a defect - all you need do in the description box is quote the code WCW and state: * Cloakroom or bathroom or ensuite * Type - wall hung or floor mounted (nothing else, no explanation, just this ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. SHELVING Is the problem ... The shelving has collapsed ? Guidance: It is important not to overload the shelving, it is not intended for heavy weights. If it cannot now function as a shelf because either some of the spars have broken or the point at which it is anchored to the wall/floor has broken, report it as a defect - all you need do in the description box is quote the code SHC (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HATCH Is the problem ... The hatch won't open ? Guidance: If it has a lock make certain you have used the correct key and fully opened it. Otherwise report it as a defect - all you need do in the description box is quote the code HWO and state: * Plastic or metal or wood (nothing else, no explanation, just this code) . The hatch won't close ? Guidance: If it has a lock make certain this is open and that when the hatch has been pushed up as far as it will travel, that you have locked it. Otherwise report this as a defect - all you need do in the description box is quote the code HWC and state: * Plastic or metal or wood (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ਕਸਟਮਰ ਕੇਅਰ - ਤੁਹਾਡੇ ਨਵੇਂ ਘਰ ਵਿੱਚ ਕਿਸੇ ਨੁਕਸ ਦੀ ਰਿਪੋਰਟ ਕਿਵੇਂ ਕਰਨੀ ਹੈ ਅਸੀਂ ਉਮੀਦ ਕਰਦੇ ਹਾਂ ਕਿ ਤੁਸੀਂ ਆਪਣੇ ਨਵੇਂ ਵਿਜੇਟ ਹੋਮ ਤੋਂ ਪੂਰੀ ਤਰ੍ਹਾਂ ਸੰਤੁਸ਼ਟ ਹੋ, ਹਾਲਾਂਕਿ ਜੇਕਰ ਤੁਹਾਨੂੰ ਕੋਈ ਸਮੱਸਿਆ ਜਿਵੇਂ ਕਿ ਕੋਈ ਅਣਸੁਲਝੀ ਸਮੱਸਿਆ ਜਾਂ ਕੋਈ ਨਵਾਂ ਨੁਕਸ (ਤੁਹਾਡੀ ਕਨੂੰਨੀ ਮੁਕੰਮਲ ਹੋਣ ਦੀ ਮਿਤੀ ਤੋਂ 2 ਸਾਲਾਂ ਦੇ ਅੰਦਰ) ਦਾ ਅਨੁਭਵ ਹੁੰਦਾ ਹੈ, ਤਾਂ ਕਿਰਪਾ ਕਰਕੇ ਇਸ ਦੀ ਰਿਪੋਰਟ ਕਰਨ ਲਈ ਇਸ ਆਕੂਪੈਂਟ ਪੋਰਟਲ ਦੀ ਵਰਤੋਂ ਕਰੋ। ਕਸਟਮਰ ਕੇਅਰ ਟੀਮ। ਪਹਿਲਾਂ ਤੁਹਾਨੂੰ ਸਾਡੇ ਨਾਲ ਰਜਿਸਟਰ ਕਰਨਾ ਚਾਹੀਦਾ ਹੈ (ਇੱਕ ਸਧਾਰਨ ਪ੍ਰਕਿਰਿਆ) ਇਸ ਤੋਂ ਪਹਿਲਾਂ ਕਿ ਤੁਸੀਂ ਕੁਝ ਵੀ ਰਿਪੋਰਟ ਕਰ ਸਕੋ। ਇਸ ਤੋਂ ਬਾਅਦ ਜੇਕਰ ਤੁਹਾਨੂੰ ਸਾਡੇ ਨਾਲ ਸੰਚਾਰ ਕਰਨ ਦੀ ਲੋੜ ਹੈ, ਤਾਂ ਲੌਗ ਇਨ ਕਰੋ ਅਤੇ ਨਵੀਂ ਸਮੱਸਿਆ ਦੀ ਰਿਪੋਰਟ ਕਰੋ 'ਤੇ ਜਾਓ। ਜਦੋਂ ਤੁਸੀਂ ਕਿਸੇ ਨਵੀਂ ਸਮੱਸਿਆ ਦੀ ਰਿਪੋਰਟ ਕਰਦੇ ਹੋ, ਤਾਂ ਇਹ ਮਹੱਤਵਪੂਰਨ ਹੁੰਦਾ ਹੈ ਕਿ ਤੁਸੀਂ ਹੇਠਾਂ ਦਿੱਤੀ ਜਾਣਕਾਰੀ ਪ੍ਰਦਾਨ ਕਰੋ: ਵਿਸ਼ੇ ਬਾਕਸ ਵਿੱਚ: ਸਮੱਸਿਆ ਦੀ ਪ੍ਰਕਿਰਤੀ ਨੂੰ ਦਰਸਾਓ ਵਰਣਨ ਬਾਕਸ ਵਿੱਚ: ਜਿੰਨਾ ਤੁਸੀਂ ਕਰ ਸਕਦੇ ਹੋ ਅਤੇ ਜੇ ਇਹ ਫੋਟੋਆਂ ਜਾਂ ਵੀਡੀਓ ਨੂੰ ਵੀ ਸ਼ਾਮਲ ਕਰਨ ਵਿੱਚ ਮਦਦ ਕਰਦਾ ਹੈ ਤਾਂ ਵੱਧ ਤੋਂ ਵੱਧ ਵੇਰਵੇ ਪ੍ਰਦਾਨ ਕਰੋ ਗੈਰ-ਉਪਲਬਧਤਾ ਬਾਕਸ ਵਿੱਚ: ਕਿਰਪਾ ਕਰਕੇ ਸਾਨੂੰ ਦੱਸੋ ਕਿ ਕੀ ਕੋਈ ਸਮਾਂ ਜਾਂ ਮਿਤੀਆਂ ਹਨ ਜੋ ਤੁਸੀਂ ਕਿਸੇ ਠੇਕੇਦਾਰ ਦੇ ਹਾਜ਼ਰ ਹੋਣ ਲਈ ਉਪਲਬਧ ਨਹੀਂ ਹੋ। ਇਹ ਮਹੱਤਵਪੂਰਨ ਹੈ ਕਿਉਂਕਿ ਇਹ ਤੁਹਾਨੂੰ ਮੁਲਾਕਾਤ ਦੀ ਮਿਤੀ ਦੀ ਪੇਸ਼ਕਸ਼ ਕਰਨ ਵਿੱਚ ਸਾਡੀ ਮਦਦ ਕਰਦਾ ਹੈ ਜਿਸ ਬਾਰੇ ਅਸੀਂ ਜਾਣਦੇ ਹਾਂ ਕਿ ਕੰਮ ਕਰੇਗੀ। ਵਿਸ਼ੇ ਲਾਈਨ ਵਿੱਚ: ਸੰਪਤੀ ਦੇ ਪੂਰੇ ਡਾਕ ਪਤੇ (ਇੰਕ. ਪੋਸਟਕੋਡ) ਨਾਲ ਸ਼ੁਰੂ ਕਰੋ ਸਬੰਧਤ, "ਆਰਕੁਰਾ ਡਿਵੈਲਪਰ" ਤੋਂ ਬਾਅਦ। ਵਿਸ਼ੇ ਲਾਈਨ ਵਿੱਚ: ਸੰਪਤੀ ਦੇ ਪੂਰੇ ਡਾਕ ਪਤੇ (ਇੰਕ. ਪੋਸਟਕੋਡ) ਨਾਲ ਸ਼ੁਰੂ ਕਰੋ ਸਬੰਧਤ, "ਆਰਕੁਰਾ ਡਿਵੈਲਪਰ" ਤੋਂ ਬਾਅਦ। ਵਰਣਨ ਬਾਕਸ ਵਿੱਚ: ਸਮੱਸਿਆ ਦੀ ਵਿਆਖਿਆ ਕਰੋ ਅਤੇ ਸਪਸ਼ਟ ਕਰੋ ਕਿ ਕੀ ਕਰਨ ਦੀ ਲੋੜ ਹੈ। ਜੇਕਰ ਤੁਸੀਂ ਫ਼ੋਟੋ ਅਤੇ/ਜਾਂ ਵੀਡੀਓ ਨੱਥੀ ਕਰਨ ਦੇ ਯੋਗ ਹੋ, ਤਾਂ ਸਭ ਤੋਂ ਵਧੀਆ। Bedroom window stuck ਗੈਰ-ਐਮਰਜੈਂਸੀ ਜੇਕਰ ਤੁਹਾਡਾ ਕੋਈ ਸਵਾਲ ਹੈ ਤਾਂ ਟੈਲੀਫ਼ੋਨ: 01444 222337 ਜਾਂ ਈਮੇਲ: wiggethomesaftercare@defects.uk.com ਐਮਰਜੈਂਸੀ (ਜਿਵੇਂ ਕਿ ਪਾਵਰ ਦਾ ਨੁਕਸਾਨ/ਹੀਟਿੰਗ/ਬੇਰੋਕਣਯੋਗ ਲੀਕ) ਕਰੋਨਹੀਂ ਟੀ ਦੀ ਵਰਤੋਂ ਕਰੋ ਉਹ ਆਕੂਪੈਂਟ ਪੋਰਟਲ ਰਿਪੋਰਟ ਕਰਨ ਲਈ ਇੱਕ ਐਮਰਜੈਂਸੀ - ਸਾਨੂੰ ਕਿਸੇ ਇੱਕ 'ਤੇ ਕਾਲ ਕਰੋ ਹੇਠ ਦਿੱਤੇ ਦੋ ਨੰਬਰ: ਸੋਮਵਾਰ - ਸ਼ੁੱਕਰਵਾਰ 0830 ਘੰਟੇ - 1700 ਘੰਟੇ ਟੈਲੀਫੋਨ: 01444 222337 ਅਤੇ ਹੋਰ ਸਮੇਂ 'ਤੇ ਟੈਲੀਫ਼ੋਨ: 0330 1748184 ਪੋਰਟਲ 'ਤੇ ਜਾਓ

The most convenient way to report a build defect or snag to your housebuilder. WORKTOP Is the problem ... A worktop has come loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code WTL and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ). A worktop has started to de-laminate (blister or bubble creating an uneven surface) ? Guidance: Report it as a defect - all you need do in the description box is quote the code WTD L and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ). A worktop is scratched ? Guidance: This should have been reported at the handover of the property. Is the sealant breaking up ? Guidance: If this takes place within the first 6 months report it as a defect - all you need do in the description box is quote the code SSF and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ), otherwise this is household maintenance. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HANDRAIL Is the problem ... The handrail has become loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code HRL (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. TREAD Is the problem ... The tread has split ? Guidance: Unless the timber is a hardwood you wish to leave exposed, you can fill small cracks before you re-decorate under householder maintenance. The tread has become loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code LTR and state: * Which tread (count from top) (nothing else, no explanation, just this code ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.