WORKTOP
Is the problem ...
A worktop has come loose ?
Guidance:
Report it as a defect - all you need do in the description box is quote the code WTL and state:
* Kitchen or utility room or bathroom
(nothing else, no explanation, just this).
A worktop has started to de-laminate (blister or bubble creating
an uneven surface) ?
Guidance:
Report it as a defect - all you need do in the description box is quote the code WTDL and state:
* Kitchen or utility room or bathroom
(nothing else, no explanation, just this).
A worktop is scratched ?
Guidance:
This should have been reported at the handover of the property.
Is the sealant breaking up ?
Guidance:
If this takes place within the first 6 months report it as a defect - all you need do in the description box is quote the code SSF and state:
* Kitchen or utility room or bathroom
(nothing else, no explanation, just this), otherwise this is household maintenance.
SELF-DIAGNOSIS
Useful checklist
If you have just moved in, here are some important reminders:
APPLIANCE WARRANTIES
Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.
BOILER SERVICE
Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.
WATER AND GAS SHUT-OFF VALVE
Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.
METER READINGS
Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.
HOW TO ...
There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.