The most convenient way to report a build defect or snag to your housebuilder. INTERIOR APARTMENT Is the problem in the ... UTILITY C UPBOAR D ? or ... BATHROOM /ENSUITE ? or ... BEDROOM ? or ... CLOAKROOM ? or ... HALL ? or ... KITCHEN ? or ... SITTING ROOM/LOUNGE ? or ... FAMILY ROOM ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. LADDER Is the problem ... The ladder will not extend ? Guidance: Be certain that you have released any retaining latch that prevents the ladder from extending. Be sure also that the ladder hasn't caught on anything in the loft. If the ladder is metal try a little light oil or WD40 on the runners. If all appears clear, report it as a defect - all you need do in the description box is quote the code LWE (nothing else, no explanation, just this code) . The ladder will not close ? Guidance: Follow the guidance above (ladder will not extend). If all appears clear, report it as a defect - all you need do in the description box is quote the code LWC (nothing else, no explanation, just this code) . The ladder is loose and does not feel safe ? Guidance: Check that the ladder is securely anchored at the top. Be sure before you use it that it has fully extended and locked into position. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FITTED FURNITURE Is the problem ... A door won't close or has become misaligned ? Guidance: Door alignment is a household maintenance task. Use a small screwdriver to adjust the hinges. A door/drawer handle has come loose ? Guidance: This is also a household maintenance task. Use a small screwdriver to tighten the handles. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. BOILER Is the problem ... The boiler is not working ? Guidance : Check the water pressure gauge, most boilers will stop working if the pressure drops too far. If necessary, increase the water pressure using the filling loop as you were shown at handover. If this is the case, this is not a defect, but household maintenance. If, however the water pressure is within the ‘green’ zone of the gauge, then report this as a defect - all you need do in the description box is quote the code BNW and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). REMEMBER : Servicing your boiler is your responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler). The boiler will produce heating but no hot water ? Guidance : Check that you have set your programmer correctly – if the heating works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code BHNHW and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). The boiler will produce hot water but no heating ? Guidance : Check that you have set your programmer correctly – if the hot water works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code B HWNH and state: * Type of boiler * Confirm last serviced date (nothing else, no explanation, just this code). The room controllers are not working ? Guidance : Make certain that the power is on - if no display check the RDC at the electrical consumer unit to see if it has tripped. If all appears correct, report it as a defect - all you need do in the description box is quote the code RCNW and state: * Which room (nothing else, no explanation, just this). The heating/hot water programmer is not working ? Guidance : Make certain that the power is on - if no display check the RDC at the electrical consum er unit. Make sure you have set the correct date and time. Check your instructions for on and off points. If all appears correct, report it as a defect - all you need do in the description box is quote the code PNW (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. STAIR STRING Is the problem ... The stair string has split ? Guidance: Unless the timber is a hardwood you wish to leave exposed, you can fill small cracks before you re-decorate under householder maintenance. There is a gap between the stair string and the wall ? Guidance: Unless the gap is greater than 4mm you can fill small cracks before you re-decorate under householder maintenance, otherwise report it as a defect - all you need do in the description box is quote the code GBSSW (nothing else, no explanation, just this code ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. HATCH Is the problem ... The hatch won't open ? Guidance: If it has a lock make certain you have used the correct key and fully opened it. Otherwise report it as a defect - all you need do in the description box is quote the code HWO and state: * Plastic or metal or wood (nothing else, no explanation, just this code) . The hatch won't close ? Guidance: If it has a lock make certain this is open and that when the hatch has been pushed up as far as it will travel, that you have locked it. Otherwise report this as a defect - all you need do in the description box is quote the code HWC and state: * Plastic or metal or wood (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. SHELVING Is the problem ... The shelving has collapsed ? Guidance: It is important not to overload the shelving, it is not intended for heavy weights. If it cannot now function as a shelf because either some of the spars have broken or the point at which it is anchored to the wall/floor has broken, report it as a defect - all you need do in the description box is quote the code SHC (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WC Is the problem ... The flush will not work ? Guidance: The flush button assembly may have come apart, some flush buttons can be screwed back together - look to see if this is possible. If not, report it as a defect - all you need do in the description box is quote the code FWW and state: * Cloakroom or bathroom or ensuite * Large or small flush or both (nothing else, no explanation, just this ) . There is a leak from the WC cistern ? Guidance: Report it as a defect - all you need do in the description box is quote the code L WCC and state: * Cloakroom or bathroom or ensuite * Confirm is leak inside the pan or outside by the stool or connection (nothing else, no explanation, just this ) . The WC has become loose and wobbles ? Guidance: Report it as a defect - all you need do in the description box is quote the code WCW and state: * Cloakroom or bathroom or ensuite * Type - wall hung or floor mounted (nothing else, no explanation, just this ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. OBSŁUGA KLIENTA - Jak zgłosić usterkę w nowym domu Mamy nadzieję, że jesteś w pełni zadowolony ze swojego nowego Wiggett Home, jednak jeśli napotkasz problem, taki jak nierozwiązana przeszkoda lub nowa usterka (w ciągu 2 lat od daty legalnego zakończenia), skorzystaj z Portalu Mieszkańca, aby zgłosić to swojemu Zespół obsługi klienta. Najpierw musisz się u nas ZAREJESTROWAĆ (prosty proces), zanim będziesz mógł cokolwiek zgłosić. Następnie, jeśli chcesz się z nami skontaktować, ZALOGUJ SIĘ i przejdź do ZGŁOŚ NOWY PROBLEM. Gdy zgłaszasz nowy problem, ważne jest, aby podać następujące informacje: W RAMCE TEMAT: Wskaż charakter problemu W POLU OPISU: Podaj jak najwięcej szczegółów, a jeśli to pomoże, dodaj też zdjęcia lub wideo W PUDEŁKU NIEDOSTĘPNY: Daj nam znać, jeśli są jakieś godziny lub daty, w których wykonawca NIE JEST DOSTĘPNY. Jest to ważne, ponieważ pomaga nam zaproponować termin spotkania, o którym wiemy, że będzie pasować. W TEMACIE: Zacznij od PEŁNEGO adresu pocztowego (wraz z kodem pocztowym) nieruchomości zainteresowany, a następnie „Arcura Developer”. W TEMACIE: Zacznij od PEŁNEGO adresu pocztowego (wraz z kodem pocztowym) nieruchomości zainteresowany, a następnie „Arcura Developer”. W POLU OPISU: Wyjaśnij problem i wyjaśnij, co należy zrobić. Jeśli możesz załączyć zdjęcia i/lub wideo, tym lepiej. Bedroom window stuck NIE AWARYJNE Jeśli masz pytanie Tel: 01444 222337 lub E-mail: wiggetthomesaftercare@defects.uk.com SYTUACJE AWARYJNE (np. utrata zasilania/ogrzewania/niemożliwy do opanowania wyciek) TakNIE Użyj T Portal okupanta Zgłosić nagły wypadek - zadzwoń do nas na jeden z następujące dwa numery: Poniedziałek - piątek 0830 - 1700 Tel: 01444 222337 i w każdym innym czasie Tel: 0330 1748184 PRZEJDŹ DO PORTALU

The most convenient way to report a build defect or snag to your housebuilder. HANDRAIL Is the problem ... The handrail has become loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code HRL (nothing else, no explanation, just this code) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. WORKTOP Is the problem ... A worktop has come loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code WTL and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ). A worktop has started to de-laminate (blister or bubble creating an uneven surface) ? Guidance: Report it as a defect - all you need do in the description box is quote the code WTD L and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ). A worktop is scratched ? Guidance: This should have been reported at the handover of the property. Is the sealant breaking up ? Guidance: If this takes place within the first 6 months report it as a defect - all you need do in the description box is quote the code SSF and state: * Kitchen or utility room or bathroom (nothing else, no explanation, just this ), otherwise this is household maintenance. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Type - 3 pin or 3 pin with USB * Which bedroom (nothing else, no explanation, just this) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant (nothing else, no explanation, just this) . Your TV receives no signal from the aerial/dish socket ? Guidance: Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect - all you need do in the description box is quote the code NTVS and state: * Which bedroom (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.