The most convenient way to report a build defect or snag to your housebuilder. EXTERIOR Is the problem ... DRIVEWAY ? Guidance : If any area greater than 1m square has dropped by more than 2cm report it as a defec t - all you need do in the description box is quote the code DPPOD and state: * D riveway (nothing else, no explanation, just this ). Please be advised this will not be deemed a defect if the cause of the problem is a vehicle of unsuitably large weight e.g. large van or lorry. or ... FENCE ? Guidance : Fences and temporary exterior constructions are not covered by your warranty. or ... GARDEN ? Guidance : Gardens will take a while to settle and turfed areas require maintenance to ensure a good appearance. or ... GARAGE ? Guidance : Unless your garage is integral to your home, it is not considered to be residential space that is covered by your warranty. However, if an integral door becomes defective causing a security risk to the property, report it as a defect - all you need do in the description box is quote the code DWS and state: * Integral garage door (nothing else, no explanation, just this ). or ... GUTTERS AND DOWNPIPES ? Guidance : If any of your gutter or downpipe joints are leaking report it as a defect - all you need do in the description box is quote the code LRWG and state: * Gutter or downpipe * Front or rear or side of property (nothing else, no explanation, just this ), o therwise it is important that you take care to avoid blockages in the gutters from leaves by using a gutter-guard. or ... PATIO AND PAVING? Guidance : If any area greater than 1m square has dropped significantly report it as a defect - all you need do in the description box is quote the code DPPOD and state: * Path or patio (nothing else, no explanation, just this ). or ... PLUMBING? Guidance : If your outside tap fails to work, check first to see if there is a shut-off val v e inside your property preventing the supply of water. Otherwise, report it as a defect - all you need do in the description box is quote the code OTWW (nothing else, no explanation, just this code ). or ... ROOF ? Guidance : Roof damage as a consequence of bad weather, e.g., slipped or missing tiles, dislodged ridge tiles etc. is not covered by your warranty. Otherwise, if you have a leak report it as a defect - all you need do in the description box is quote the code RTP and state: * Leak or slipped tile * Front or rear or side of property (nothing else, no explanation, just this code ). or ... SHED? Guidance : Temporary exterior constructions are not covered by your warranty. or ... WALLS ? Guidance : If you discover white material accumulating on your exterior brick walls, this is quite common ( efflorescence) and can be removed with a soft brush. Minor cracks to the mortar are generally a sign of natural settlement and nothing to worry about. However, if you are able to fit the edge of a pound coin into the crack, report it as a defect - all you need do in the description box is quote the code OWSC and state: * Is this above head height * Front or rear or side of property (nothing else, no explanation, just this SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. CONSERVATORY Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ELECTRICAL Is the problem ... A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * Bathroom or ensuite * LED or strip or pendant or mirror light (nothing else, no explanation, just this) . Your shaver socket does not work ? Guidance: Check that the RCD at the electric consumer unit has not tripped and be certain that your shaver is working (if you have more than one shaver socket try it in the other one. Remember, this socket is for electric shaver and toothbrush only - nothing else. If it still won't work, report it as a defect - all you need do in the description box is quote the code SSD and state: * Bathroom or ensuite (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FLOOR Is the problem ... Tiled floor has cracked in places ? Guidance: Report it as a defect - all you need do in the description box is quote the code CTF and state bathroom or ensuite (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. SITTING ROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. TILING Is the problem ... There is a crack in a tile ? Guidance: Providing this is not the result of accidental damage e.g. dropping a heavy weight, report it as a defect - all you need do in the description box is quote the code CT and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ). There is a large crack to the grout between tiles ? Guidance: If this appears in the first 6 months report it as a defect - all you need do in the description box is quote the code CTG and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ) otherwise re-grout this under householder maintenance. A tile has become lose ? Guidance: Report it as a defect - all you need do in the description box is quote the code LT and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ). Silicone missing at the junction of the tiles and wall ? Guidance: This can deteriorate over time, if the problem arises in the first 6 months, report it as a defect - all you need do in the description box is quote the code SSF and state: * Wall or floor * Cloakroom or kitchen or utility room or bathroom or ensuite (nothing else, no explanation, just this ) , otherwise re-apply some silicone under householder maintenance. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. ASISTENȚĂ CLIENȚI - Cum să raportați o defecțiune la noua dvs. locuință Sperăm că sunteți pe deplin mulțumit de noua dvs. Casă Beaufort, cu toate acestea, dacă vă confruntați cu o problemă, cum ar fi o problemă nerezolvată sau un nou defect (în termen de 2 ani de la data finalizării legale), vă rugăm să utilizați acest Portal pentru ocupanți pentru a o raporta către dvs. Echipa de asistență clienți. Mai întâi trebuie să vă ÎNREGISTRAȚI la noi (un proces simplu) înainte de a putea raporta ceva. După aceea, dacă aveți nevoie să comunicați cu noi, LOG INITĂȚI-vă și accesați Raportați o nouă problemă. Când raportați o nouă problemă, este important să furnizați următoarele informații: ÎN CUTIA SUBIECTULUI: Indicați natura problemei ÎN CUTIA DE DESCRIERE: Furnizați cât mai multe detalii posibil și dacă vă ajută să adăugați și fotografii sau videoclipuri ÎN CUTIA DE NON DISPONIBILITATE: Vă rugăm să ne comunicați dacă există ore sau date la care NU sunteți DISPONIBIL pentru ca un antreprenor să participe. Acest lucru este important deoarece ne ajută să vă oferim o dată de întâlnire despre care știm că va funcționa. ÎN RÂNDUL SUBIECTULUI: Începeți cu adresa poștală COMPLETĂ (inclusiv codul poștal) a proprietății în cauză, urmat de „Arcura Developer”. ÎN RÂNDUL SUBIECTULUI: Începeți cu adresa poștală COMPLETĂ (inclusiv codul poștal) a proprietății în cauză, urmat de „Arcura Developer”. ÎN CUTIA DE DESCRIERE: Explicați problema și clarificați ceea ce trebuie întreprins. Dacă reușiți să atașați o fotografie și/sau un videoclip, cu atât mai bine. Fereastra dormitorului blocată NON-URGENȚE Dacă aveți o întrebare Tel: 01444 226401 sau E-mail: beaufortaftercare@defects.uk.com URGENȚE (de exemplu, pierdere de putere/încălzire/scurgere de neconținut) NuNU foloseste t el Portalul ocupantului a raporta o Urgență - sunați-ne la unul dintre urmatoarele doua numere: Luni - Vineri 0830 - 1700 Tel: 01444 226401 și la orice altă oră Tel: 0333 0342316 Accesați portalul

The most convenient way to report a build defect or snag to your housebuilder. BATHROOM Is the problem related to the ... BATH? or ... CEILING ? or ... DOOR ? or ... ELECTRICAL? or ... FLOOR ? or ... HEATING ? or ... HOT WATER ? or ... SHOWER ? or ... TILING ? or ... WALL ? or ... WASH HAND BASIN ? or ... WC ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. SPINDLE Is the problem ... The spindle has become loose ? Guidance: There could be slight play in a spindle, but each spindle is usually secured at the top and the bottom with small spacers of timber between each one. If it appears one is missing or very lose, report it as a defect - all you need do in the description box is quote the code SIL and state: * Which spindle (count from top) (nothing else, no explanation, just this code ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. DINING ROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. VENTILATION Is the problem ... The ventilation has stopped working ? Guidance: Check that the power is connected by ensuring the RCD at the electric consumer unit ha s not tripped out. Also check the programmer (where applicable). Finally, check that this is turned on at the switch on the wall (normally located above the door outside the bathroom). If all appears clear, report it as a defect - all you need do in the description box is quote the code VSW and state: * Cloakroom or kitchen or bathroom or ensuite * Type - electric fan or MHVR (nothing else, no explanation, just this ) . The ventilation has become very noisy ? Guidance: Report it as a defect - all you need do in the description box is quote the code VVN and state: * Cloakroom or kitchen or bathroom or ensuite * Type - electric fan or MHVR (nothing else, no explanation, just this ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FLOOR Is the problem ... Fitted carpet has stretched and is wrinkled ? Guidance: If you had an independent contractor fit your carpet you must go back to that contractor, otherwise, if the fitted carpet was a feature of the new build, report it as a defect - all you need do in the description box is quote the code FCS and state: * Which room (nothing else, no explanation, just this) . Laminate floor has gaps opening ? Guidance: If you had an independent contractor fit your laminate flooring you must go back to that contractor, otherwise, if the flooring was a feature of the new build, report it as a defect - all you need do in the description box is quote the code LFG and state: * Which room * LVT (luxury vinyl tile) or engineered wood (nothing else, no explanation, just this) . Tiled floor has cracked in places ? Guidance: Report it as a defect - all you need do in the description box is quote the code CTF and state: * Which room (nothing else, no explanation, just this) . Tiled floor grout has cracked in places ? Guidance: Report it as a defect - all you need do in the description box is quote the code CTG and state: * Which room (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.