top of page


Is the problem ... 

 A light has stopped working ? 


Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect all you need do in the description box is quote the code LSW and state:
* Bathroom or ensuite
* LED or strip or pendant or mirror light

(nothing else, no explanation, just this).

 Your shaver socket does not work ? 


Check that the RCD at the electric consumer unit has not tripped and be certain that your shaver is working (if you have more than one shaver socket try it in the other one. Remember, this socket is for electric shaver and toothbrush only - nothing else. If it still won't work, report it as a defectall you need do in the description box is quote the code SSD and state:
* Bathroom or ensuite

(nothing else, no explanation, just this).

Useful checklist

If you have just moved in, here are some important reminders:


Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.


Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.


Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.


Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

bottom of page