DOOR
Is the problem ...
The door won't open ?
Guidance:
If the door is stuck closed, report it as a defect - all you need do in the description box is quote the code DSC and state:
* Which room
* Internal or external door
* UPVC or Wood
(nothing else, no explanation, just this).
The door won't shut ?
Guidance:
Report it as a defect - all you need do in the description box is quote the code DWS and state:
* Which room
* Internal or external door
* UPVC or Wood
(nothing else, no explanation, just this).
The door catches on the frame ?
Guidance:
Report it as a defect - all you need do in the description box is quote the code DCF and state:
* Which room
* Internal or external door
* UPVC or Wood
* Catches frame side or top of frame
(nothing else, no explanation, just this).
The door catches on the floor ?
Guidance:
If the door is catching on the carpet the developer will only take responsibility if the carpet was fitted as a feature of the new build - if you have subsequently had an independent contractor fit a carpet you should ask them to adjust the door, otherwise report it as a defect - all you need do in the description box is quote the code DCFL and state:
* Which room
* Internal or external door
* UPVC or Wood
(nothing else, no explanation, just this).
The door is coming off its hinges ?
Guidance:
Report it as a defect - all you need do in the description box is quote the code DCH and state:
* Which room
* Internal or external door
* UPVC or Wood
(nothing else, no explanation, just this).
SELF-DIAGNOSIS
Useful checklist
If you have just moved in, here are some important reminders:
APPLIANCE WARRANTIES
Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.
BOILER SERVICE
Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.
WATER AND GAS SHUT-OFF VALVE
Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.
METER READINGS
Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.
HOW TO ...
There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.