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CUSTOMER SERVICE REQUEST

FOR ARCURA DEVELOPERS
 

If you have a problem with an Arcura product or installation and need to report this to Arcura, please
use the Portal to do this. You have been pre-registered and the details sent to you by email. If you
need to report a problem, simply 'LOG IN' and go to 'REPORT A NEW PROBLEM'. When you report a
new problem, it is important that you provide the following information:

IN THE SUBJECT BOX:
Start with the FULL postal address (including postcode)
of the property concerned, followed by "Arcura Developer".

IN THE DESCRIPTION BOX:
Explain the problem and make clear what needs to be
undertaken. If you're able to attach a photo(s) and/or video, all
the better.

IN THE NON AVAILABILITY BOX:
Check with your occupant to establish if there are any days/dates/times they will be UNAVAILABLE for an engineer
to attend. This is important as it helps us to offer you an
appointment date we know will work.

IN THE SUBJECT LINE:
Start with the FULL postal address (inc. postcode) of the property
concerned, followed by "Arcura Developer".

IN THE SUBJECT LINE:
Start with the FULL postal address (inc. postcode) of the property
concerned, followed by "Arcura Developer".

IN THE DESCRIPTION BOX:
Explain the problem and make clear what needs to be undertaken.
If you're able to attach a photo(s) and/or video, all the better.

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We will communicate with YOU to organise any works necessary, not with the occupant (this will
remain your responsibility).

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