REPORT AN
EMERGENCY
In the unlikely event that you experience an emergency you should follow the procedure explained to you by your developer.
Use the telephone number provided to you at handover. Please be advised that you may be charged if you call this emergency service for any other reason than a legitimate emergency.
When an operative is deployed it is their aim to remove any threat to the safety and comfort of the occupant. Implementing a permanent repair may take a little longer.
Any consequential damage caused as a result of a genuine emergency will be dealt with after the emergency has been addressed e.g. re-decoration following a water leak.
LEGITIMATE EMERGENCY
An emergency is defined as a “sudden and unforeseen incident immediately creating a risk the the health of the occupant(s) and/or damage to the property rendering it uninhabitable, insecure or dangerous.”
There may be occasions when you consider a situation an emergency but to ensure we can provide a prompt and reliable service to those genuinely in need of our assistance we must apply the following guidelines. Please do NOT call the After Build emergency service unless your problem fits at least one of the following criteria:
1. DRAINAGE AND PLUMBING
Problems will be deemed an emergency when:
a. The toilet is the only toilet in the property and cannot be flushed manually using a bucket of water;
b. The toilet is leaking even when not in use and the leak is gushing and non-containable:
c. The bath, shower, basin or pipework is leaking even when not in use and the leak is gushing and non containable;
d. The external drain(s) is blocked and backing up (if it is deemed that the cause of the blockage is due to inappropriate use by the occupant, the occupant may be liable for call-out costs).
2. HEATING AND BOILERS
Problems will be deemed an emergency when:
a. The boiler fails to operate between 1st October and 31st March;
b. If the boiler is older than 12 months and has not been serviced the call will not be deemed an emergency (the occupant is responsible for maintaining boiler service intervals);
c. If the occupant still has hot water and heating, this will not be deemed an emergency;
d. If there is the possibility of a gas leak the occupant must switch the gas off and leave the property immediately and call their gas provider;
e. If there is the possibility of an airlock in the radiators the occupant will be advised that should an engineer be deployed they will be covered in the event that the airlock is due to a faulty radiator valve, otherwise if the radiators merely need bleeding, the occupant will be charged for the call out costs.
3. ELECTRICAL
Problems will be deemed an emergency when:
a. There is no electrical supply and the consumer unit RCD switch fails to restore the supply;
b. If there is no supply to the immediate neighbourhood this will not be deemed an emergency as it would appear to be a utility company problem.
4. SECURITY
Problems will be deemed an emergency when:
a. An exterior door is damaged compromising the security of the property;
b. A double glazed unit is damaged compromising the security of the property;
c. The interconnecting door between an integral garage and the property and the garage door itself are damaged compromising the security of the property;
d. A door or double glazed unit in a detached garage or outbuilding is damaged is not deemed to be an emergency;
e. Damage to an interior door that does not compromise the security of the property is not deemed to be an emergency.
EMERGENCY
NUMBERS
Use these numbers for
Out of Hours Emergencies
Monday to Friday 1700 Hrs - 0830 Hrs
Saturday, Sunday and bank holidays 24 Hrs
After Build 0330 1242262
Beaufort Homes 0333 0342316
BoKlok 0330 1244210
Coombe View 0330 1245153
Dere Street Homes 0331 6300531
Hive Homes 0330 1748182
Media City 0330 1243525
MUSE / Griffon Fields 0330 1245180
MUSE / Infinity Riverside 0330 1243796
MUSE / Valette Square 0330 1245177
Piper Homes 0330 1243527
Sigma Homes 0330 1245153
TNQ 0330 1245109
TT Group / Irene House 0330 1242787
TT Group / 127 West Ealing 0330 174 8181
TT Group / The Gate House 0330 1243792
TT Group / The Look Out 0330 1243786
Wiggett Homes 0330 1748184
GAS EMERGENCY
If you think you can smell gas, call:
Call 0800 111 999