If you are a new homeowner and have a 'defect' you need to report, you may find that your developer has arranged for an Occupant Portal, to be linked to your development.
If they have that's great news, because it means you can access the portal from here and report problems whenever convenient to you.
All Beaufort Developments
Never use the occupant portal to report an emergency.
Always follow the process explained to you by your developer.