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DECORATIVE

Is the problem ... 

 Small holes revealing screw heads ?

Guidance:

These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect (you need not describe the problem in detail – simply quote code: SP and the name of the room affected). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.

 Tape joints showing between sheets of plasterboard ? 

Guidance:

This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect (you need not describe the problem in detail – simply quote code: BTJ and the name of the room affected). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.

 Fine line cracks to wall or ceiling ? 

Guidance:

This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect. We do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down.

 Peeling/flaking paint ? 

Guidance:

Small areas of peeling or flaking paint are householder's maintenance. However if large areas are affected, report it as a defect.

 Paint has discoloured ? 

Guidance:

White paint can dis-colour over time and this is due to its chemical composition, which is governed by statute. Unfortunately there is nothing the developer can do about this.

SELF-DIAGNOSIS
Useful checklist

If you have just moved in, here are some important reminders:

APPLIANCE WARRANTIES

Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.

BOILER SERVICE

Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.

WATER AND GAS SHUT-OFF VALVE

Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.

METER READINGS

Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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