Is the problem ...
The ladder will not extend ?
Be certain that you have released any retaining latch that prevents the ladder from extending. Be sure also that the ladder hasn't caught on anything in the loft. If the ladder is metal try a little light oil or WD40 on the runners. If all appears clear, report it as a defect.
The ladder will not close ?
Follow the guidance above (ladder will not extend).
The ladder is loose and does not feel safe ?
Check that the ladder is securely anchored at the top. Be sure before you use it that it has fully extended and locked into position.
If you have just moved in, here are some important reminders:
Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.
Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.
WATER AND GAS SHUT-OFF VALVE
Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.
Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.
HOW TO ...
There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.