The most convenient way to report a build defect or snag to your housebuilder. HEATING Is the problem ... You have no heating anywhere in the property ? Guidance: Check that there is power to the boiler and to the programmer. Ensure that the programmer is correctly set for date and time and where the ON points are set. Make certain that the boiler has sufficient water pressure (needle on gauge should be in the green zone. If it has dropped use the filling loop to add water to the system. Otherwise report it as a defect - all you need do in the description box is quote the code BHWNH and state: * Type of boiler (nothing else, no explanation, just this code) . Some radiators are not heating up fully ? Guidance: If you have radiators, check for trapped air using a bleed key (this is household maintenance). Underfloor heating isn't working in some rooms ? Guidance: If You have underfloor heating check that the zone controllers in each room are powered up and correctly set (remember underfloor heating is much slower to heat up than conventional radiators so give it time). Otherwise report it as a defect - all you need do in the description box is quote the code UHNW and state: * Which room (nothing else, no explanation, just this) . Heated towel rail isn't working ? Guidance: Ensure this is switched on - switch is normally located above the door on the outside of the bathroom. Also ensure any TVRs are turned on. Otherwise report it as a defect - all you need do in the description box is quote the code HTRNW and state: * Bathroom or ensuite * Electric or hot water (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. TREAD Is the problem ... The tread has split ? Guidance: Unless the timber is a hardwood you wish to leave exposed, you can fill small cracks before you re-decorate under householder maintenance. The tread has become loose ? Guidance: Report it as a defect - all you need do in the description box is quote the code LTR and state: * Which tread (count from top) (nothing else, no explanation, just this code ) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. DOOR Is the problem ... The door won't open ? Guidance : If the door is stuck closed, report it as a defect - all you need do in the description box is quote the code DSC and state: * Which room * Internal or external door * UPVC or Wood ( nothing else, no explanation, just this) . The door won't shut ? Guidance : Report it as a defect - all you need do in the description box is quote the code DWS and state: * Which room * Internal or external door * UPVC or Wood (nothing else, no explanation, just this). The door catches on the frame ? Guidance : Report it as a defect - all you need do in the description box is quote the code DCF and state: * Which room * Internal or external door * UPVC or Wood * Catches frame side or top of frame (nothing else, no explanation, just this) . The door catches on the floor ? Guidance : If the door is catching on the carpet the developer will only take responsibility if the carpet was fitted as a feature of the new build - if you have subsequently had an independent contractor fit a carpet you should ask them to adjust the door, otherwise report it as a defect - all you need do in the description box is quote the code DCFL and state: * Which room * Internal or external door * UPVC or Wood (nothing else, no explanation, just this). The door is coming off its hinges ? Guidance : Report it as a defect - all you need do in the description box is quote the code DCH and state: * Which room * Internal or external door * UPVC or Wood ( nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. FLOOR Is the problem ... Fitted carpet has stretched and is wrinkled ? Guidance: If you had an independent contractor fit your carpet you must go back to that contractor, otherwise, if the fitted carpet was a feature of the new build, report it as a defect - all you need do in the description box is quote the code FCS and state which bedroom is affected (nothing else, no explanation, just this) . SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. INTERIOR HOUSE Is the problem in the ... UTILITY C UPBOAR D ? or ... BATHROOM /ENSUITE ? or ... BEDROOM ? or ... CLOAKROOM ? or ... HALL ? or ... KITCHEN ? or ... LANDING? or ... LOFT? or ... SITTING ROOM/LOUNGE ? or ... STAIRS ? or ... FAMILY ROOM ? or ... UTILITY ROOM ? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

The most convenient way to report a build defect or snag to your housebuilder. BATH Is the problem ... The bath plug won't make a seal so the water drains away ? Guidance: Check that there are no obstructions and if satisfied, report it as a defect - all you need do in the description box is quote the code PWS and state: * Bath * Type - pop up or lever operated (nothing else, no explanation, just this ). Where the bath meets the wall there is a gap allowing water to get between the two ? Guidance: There should be a water tight silicone joint sealing this gap - report it as a defect - all you need do in the description box is quote the code B WG (nothing else, no explanation, just this code ). The bath tap drips constantly ? Guidance: R eport it as a defect - all you need do in the description box is quote the code TD and state: * Bath * Type - mixer or single (nothing else, no explanation, just this). The bath tap is very stiff/doesn't work correctly ? Guidance: Report it as a defect - all you need do in the description box is quote the code TS and state: * Bath * Type - mixer or single (nothing else, no explanation, just this ). When empty the bath moves ? Guidance: Report it as a defect - all you need do in the description box is quote the code BM (nothing else, no explanation, just this code ). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

WALL Your problem is ... Water penetrating ​ Guidance: Have you got water penetrating the ceiling? This is most likely due to something leaking from either above or outside (if this is an external wall) and could be a range of sources. Report this as a defect and be sure to explain which room is affected and what room is above it and, is this an internal or external wall. Does the water penetrate constantly or, only at times such as taking a shower, emptying the bath, or flushing the WC (assuming that there is a bathroom above). If this is an outside wall have you noticed if the water penetrates on a rainy day? SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

WALL Your problem is ... Small holes revealing screw heads ​ Guidance: This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect (you need not describe the problem in detail – simply quote code: TJW1 and the name of the room affected). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

WALL Your problem is ... Small holes revealing screw heads ​ Guidance: These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect (you need not describe the problem in detail – simply quote code: SPW1 and the name of the room affected). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

WALL Your problem is ... Damp and/or black mold spots ​ Guidance: Damp is caused by one of two things. Either a leak that is feeding water to an area making it wet, or lack of air circulation. If you believe it to be a leak, report it as a defect and explain which room and where you think the leak is emanating from. Otherwise, it is most likely damp due to poor circulation. Condensation occurs when warm moist air hits a cool surface, so make certain when you are cooking and when you are running the shower or a bath that you operate any ventilation system you have in those rooms – even open windows to allow the warm moist air to escape. Failure to ventilate spaces will encourage mold which is unhealthy and must be avoided at all costs. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

BOILER Your problem is ... The boiler will produce heating but no hot water ​ Guidance : Check that you have set your programmer correctly – if the heating works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect . REMEMBER : Servicing your boiler is your responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler). SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

CEILING Your problem is ... Damp and/or black mold spots ​ Guidance : Damp is caused by one of two things. Either a leak that is feeding water to an area making it wet, or lack of air circulation. If you believe it to be a leak, report it as a defect and explain which room and where you think the leak is emanating from. Otherwise, it is most likely damp due to poor circulation. Condensation occurs when warm moist air hits a cool surface, so make certain when you are cooking and when you are running the shower or a bath that you operate any ventilation system you have in those rooms – even open windows to allow the warm moist air to escape. Failure to ventilate spaces will encourage mold which is unhealthy and must be avoided at all costs. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.