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RISER

Is the problem ...

 The riser has become loose ? 

Guidance:

This is not common as each riser is secured all around and cannot fall out of place. If the movement is excessive, report it as a defect.

 The riser has split ? 

Guidance:

Unless the riser is constructed from a hardwood which you wish to keep exposed, you can fill any small cracks prior to re-decorating. If the crack is greater than the thickness of a pound coin (edge) report it as a defect.

SELF-DIAGNOSIS
Useful checklist

If you have just moved in, here are some important reminders:

APPLIANCE WARRANTIES

Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.

BOILER SERVICE

Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.

WATER AND GAS SHUT-OFF VALVE

Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.

METER READINGS

Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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