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Is the problem ...

 The ventilation has stopped working ? 

Check that the power is connected by ensuring the RCD at the electric consumer unit has not tripped out. Also check the programmer (where applicable). Finally, check that this is turned on at the switch on the wall (normally located above the door outside the bathroom). If all appears clear, report it as a defect 
all you need do in the description box is quote the code VSW and state:
* Kitchen
(nothing else, no explanation, just this).

 The ventilation has become very noisy ? 

Report it as a defect
all you need do in the description box is quote the code VVN and state:
* K
(nothing else, no explanation, just this).

 The cooker hood has stopped working ? 
Check that the RCD hasn't tripped and that power is on at the fused switched spur. If still not working report it to the manufacturer using the warranty provided to you. A manufacturer's report will be needed should we need to instruct a contractor. At that point, report it as a defect - all you need do in the description box is quote the code CHSW and state:
*Have had manufacturer's engineer attend and they have provided the report attached as they believe that the electrician is now required to check the supply. 
(nothing else, no explanation, just this code).

Useful checklist

If you have just moved in, here are some important reminders:


Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.


Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.


Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.


Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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