Is the problem ...
Small holes revealing screw heads ?
These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect (you need not describe the problem in detail – simply quote code: SP and the name of the room affected). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.
Tape joints showing between sheets of plasterboard ?
This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect (you need not describe the problem in detail – simply quote code: BTJ and the name of the room affected). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.
The wall is severely bowed ?
If your wall is out of true by more than Xmm in a drop of XXmm, report it as a defect.
Fine line cracks ?
This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect. We do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down.
Water penetrating ?
Have you got water penetrating the ceiling? This is most likely due to something leaking from either above or outside (if this is an external wall) and could be a range of sources. Report this as a defect and be sure to explain which room is affected and what room is above it and, is this an internal or external wall. Does the water penetrate constantly or, only at times such as taking a shower, emptying the bath, or flushing the WC (assuming that there is a bathroom above). If this is an outside wall have you noticed if the water penetrates on a rainy day?
Damp and/or black mold spores ?
Damp is caused by one of two things. Either a leak that is feeding water to an area making it wet, or lack of air circulation. If you believe it to be a leak, report it as a defect and explain which room and where you think the leak is emanating from. Otherwise, it is most likely damp due to poor circulation. Condensation occurs when warm moist air hits a cool surface, so make certain when you are cooking and when you are running the shower or a bath that you operate any ventilation system you have in those rooms – even open windows to allow the warm moist air to escape. Failure to ventilate spaces will encourage black mold spores which is unhealthy and must be avoided at all costs.
If you have just moved in, here are some important reminders:
Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.
Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.
WATER AND GAS SHUT-OFF VALVE
Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.
Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.
HOW TO ...
There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.