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HOT WATER CYLINDER.jpg

HOT WATER CYLINDER

Is the problem ... 

 The hot water cylinder is not working ? 

Guidance:

First check that there is power to the cylinder - has the RCD tripped at the electric consumer unit? Then check your programmer - is the correct date and time set? Have you looked at your water ON/OFF sequence - is is correctly set for the timings when you want hot water? If all appears correct then report it as a defect.

 The hot water cylinder only works intermittently ? 

Guidance:

This sounds more like a programmer issue. Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect.

 The water doesn't get hot, just warm ? 

Guidance:

This sounds more like a programmer issue i.e. the cylinder is not programmed for long enough periods. Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect.

 The hot water programmer is not working ? 

Guidance:

Check that you have set the correct date and time. Check the water ON sequence to ensure it is being asked for hot water when you need it. If all appears correct, report it as a defect.

SELF-DIAGNOSIS
Useful checklist

If you have just moved in, here are some important reminders:

APPLIANCE WARRANTIES

Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.

BOILER SERVICE

Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.

WATER AND GAS SHUT-OFF VALVE

Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.

METER READINGS

Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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