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WINDOW.jpg

WINDOW

Is the problem ...

 The window won't open ? 

Guidance:
Make sure you have used the handle correctly to undo the latch. If the window still won't open, report it as a defect.

 The window won't shut ? 

Guidance:

Check that there is no obstruction in the window frame. Do not force the window. Report it as a defect​.

 The glass is scratched ? 

Guidance:

This should have been reported to the developer at completion as it is not possible to determine responsibility at a later stage.

 The the handle is broken ? 

Guidance:

Report it as a defect.

 The hinges are coming undone ? 

Guidance:

Report it as a defect.

SELF-DIAGNOSIS
Useful checklist

If you have just moved in, here are some important reminders:

APPLIANCE WARRANTIES

Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.

BOILER SERVICE

Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.

WATER AND GAS SHUT-OFF VALVE

Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.

METER READINGS

Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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