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这就是您的房屋建造者
会为你做
新购房者的关心和支持是我们非常重视的事情。 MYNH 解释了您可以从任何新的房屋建筑商那里合理期望的标准和服务。
INSPECTION
From the point that you have reserved a property, the housebuilder should take every opportunity to check that the plot is thoroughly inspected and that any ‘snagging’ items* are remedied before you legally complete. It is recognised that sometimes a few minor decorative/cosmetic issues may still be outstanding at the point of handover, but the housebuilder should list these for you and provide a date by when they will be resolved (in any event this should not take longer than 30 days from legal completion).
DEMONSTRATION
Prior to, or very shortly after legal completion, your housebuilder should make an appointment with you to conduct a Home Demonstration – we strongly recommend that you attend this as it is a very valuable exercise. The objective is to demonstrate appliances and heating and hot water systems (this can help avoid problems later, in terms of programming heat etc.).
AFTER CARE
Your housebuilder is required to provide an aftercare service. This is for 2 years from the date of legal completion and must include out of hours emergency cover. They must explain the process you need to follow to report a defect**. Typically, this will mean using a web ‘portal’ where you can describe your problem in words and attach photographs to support your claim.
笔记
涵盖的问题不包括用户损坏、故意破坏、电器（请参阅制造商自己的保修）、一般磨损、维护、害虫、鸟类、天气损坏（屋顶瓦片等）、花园围栏、花园棚或自行车店。包括的问题包括管道漏水、热量或热水损失（不包括必须给散热器放气或重新给锅炉加压）、淋浴漏水、瓷砖开裂、墙壁/天花板螺丝弹出过多、门地役权。这些并不是详尽的清单。见保修清单在这个网站上。
*障碍是指在合法完成时未完成、丢失、损坏或不完整的东西。
**缺陷是指在合法完成时是正确的，但随后在前 2 年内变得有缺陷。
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