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SITTING ROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? ​ ​ SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

UTILITIES 永远不要假设您正在为您的天然气或电力获得最优惠的价格。有很多网站可以帮助您找到最适合您的需求和预算的供应商，所以货比三家购买天然气和电力。 帮助您支付能源账单的补助金和福利 告诉我更多 英国政府能源价格保证 细节 告诉我更多 能源选择 获得最好的交易 近年来，关于不断上涨的能源成本有很多媒体报道和争论。当您搬进新家时，请务必确保您的燃料和电信安排最适合您的目的。 成本是多少？ Many new homes are fitted with a Smart Meter - 这是对我们国家能源基础设施的重要升级，并支持以具有成本效益的方式实现政府的净零排放承诺。 低能耗照明 您的开发人员可能已经使用了低能耗灯 - 确保在添加临时灯等时继续使用。 一些能源比较网站 Managing Your New Home 不推荐任何这些网站，也绝不推荐 与提供该信息的公司相关联。 热爱节能 美国女巫 能源热线 金钱超市 简单切换 能源联动 能源商店 我的实用天才 切换燃气和电力 报价区 揭开谜底

报告缺陷 Occupant Portal 专为快速和轻松地报告建筑缺陷而设计。这是 After Build 门户，但是还有许多其他开发人员在运营自己的门户（点击查看更多细节 ). ​ 这是一个安全平台，可通过各种设备上的任何 Web 浏览器使用……智能手机（Android 和 i-OS）、平板电脑、笔记本电脑和台式电脑，随时随地，适合您自己。通过 Occupant Portal 访问意味着您可以报告新的缺陷，我们会在您提交报告后立即看到详细信息。 ​ 请确保您提供足够的详细信息来描述问题。如果您有照片甚至视频，这些可以附加到您的提交中。 您不仅可以报告新缺陷，还可以跟踪现有缺陷以查看问题的进展情况，回顾在任何未决案件上注明，并在商定后确认约会日期。 ​ 收到信息后，物业协调员 可能会联系您讨论您的问题。 ​ 您的开发商（或指定的售后服务代理人）将与相关承包商联络并指示他们进行工程，但所有安排都将代表您进行，因此您只需要一个联系点。 ​ 大多数工作在 30 天的窗口内得到解决（需要住户和承包商的合理合作，如果适用，还需要零件订购）。 对于保修适用的缺陷（大多数管道和电气、设备齐全的厨房、合同地板、门窗），售后服务团队根据合同有义务将此报告给原始承包商。 ​ 乘员门户访问 确实没有比使用 Occupant Portal 报告缺陷更好的方法了。它安全、快速且非常方便。 ​ ​ 获取门户应用程序

外部的 照顾家的外部与照顾内部一样重要。如果您没有管理代理的好处，那么您应该个人负责一般维护。以下是我们认为有用的几点。 ​ 绘画 为防止外部木材腐烂和变质，请确保您的房产外部定期重新粉刷或重新涂漆。第一次 你应该在 2 年后在外面重新油漆/清漆，此后可能每 3-4 年一次。 ​ 天沟 检查你的排水沟并定期清理它们——尤其是当你的房子靠近树木时。堵塞的排水沟和落水管可能是内部潮湿的原因。 ​ 平屋顶 建议您每年检查所有平屋顶，以确保它们保持良好状态。确保雨水出口畅通无阻。 ​ 防潮课程 确保您房产外部周围的土壤水平面至少比防潮层低 2 层砖。保持空气砖和通风口远离土壤和花园垃圾。 ​ 排水通道 不要用土壤、铺路材料或其他材料覆盖排水管、检查室或杆眼。 ​ 百花齐放 您可能会注意到外部砖砌结构上出现白色沉积物。这称为风化，是由砖粘土中的盐分引起的，可以 用软刷去除，无害。 ​ 坏天气 恶劣天气（大雨、大风和雪/冰）可能会导致问题（屋顶瓦片脱落、栅栏板脱落、排水沟掉落、水龙头外结冰）。 这些都不是缺陷，可以最好地处理通过您的保险单。

烟雾和热警报 法律要求所有新住宅在大厅和平台上安装经批准的烟雾报警器。在所有情况下，它们都由您的主电网供电，但另外还有一个备用电池，以确保在停电时您仍然受到保护。顾名思义，该装置感应到烟雾会触发高音量提示您可能发生火灾。 ​ 时不时地使用测试按钮来确保系统完全正常运行，并且当电池需要更换时（通常是重复的声音提示您电池没电了）请确保它是！ 厨房也有警报器，但这略有不同，因为它会感应热量，而不是烟雾……以克服“烤面包”引发误报的烦恼。

HEATING Is the problem ... You have no heating anywhere in the property ? Guidance: Check that there is power to the boiler and to the programmer. Ensure that the programmer is correctly set for date and time and where the ON points are set. Make certain that the boiler has sufficient water pressure (needle on gauge should be in the green zone. If it has dropped use the filling loop to add water to the system. Otherwise report it as a defect - all you need do in the description box is quote the code BHWNH and state: * Type of boiler (nothing else, no explanation, just this code) . Some radiators are not heating up fully ? Guidance: If you have radiators, check for trapped air using a bleed key (this is household maintenance). Underfloor heating isn't working in some rooms ? Guidance: If You have underfloor heating check that the zone controllers in each room are powered up and correctly set (remember underfloor heating is much slower to heat up than conventional radiators so give it time). Otherwise report it as a defect - all you need do in the description box is quote the code UHNW and state: * Which room (nothing else, no explanation, just this) . Heated towel rail isn't working ? Guidance: Ensure this is switched on - switch is normally located above the door on the outside of the bathroom. Also ensure any TVRs are turned on. Otherwise report it as a defect - all you need do in the description box is quote the code HTRNW and state: * Bathroom or ensuite * Electric or hot water (nothing else, no explanation, just this) . ​ SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

BEDROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? ​ SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

POSTS Is the problem ... The post has become loose ? Guidance: There may be a tiny degree of play if pushed hard, however the post should be safely secured at the base. If you believe that this is not the case, report it as a defect - all you need do in the description box is quote the code PBL and state: * Which Post (top or bottom) (nothing else, no explanation, just this code) . ​ SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

介绍 我们希望您发现此信息有用。搬家可能是一个考验期，我们知道搬家完成后需要一段时间才能安定下来。新的环境、不同的系统、奇怪的程序——这一切都是一种相当不错的体验，但我们希望你能享受其中！ ​ “管理您的新家”将使您更好地了解您对新房产的期望。您之前可能没有拥有或居住过全新的房屋，但即使是初学者，技术也在不断发展，我们认为花一些时间阅读这些信息是值得的。有时您可能需要报告问题。在大多数情况下，这将是次要的或只是令人恼火，但仍然需要纠正。 ​ MYNH 希望帮助确保在这种时候我们能够帮助您尽可能快速、轻松地解决问题。 ​ 您的开发人员可能已向您提供了 Occupant Portal 的详细信息，您需要通过该门户报告所有问题。同样，您可能已经收到来自 After Build 的欢迎礼包，After Build 是领先的独立组织 全国性组织，许多开发人员雇用它来为您提供售后服务。 ​ 如果在合法完工后的头 2 年内（大多数住房协会财产为 12 个月），您家中的某些东西出现缺陷，您的开发商或他们指定的后护理代表 将与您合作以把事情改正。 ​ 开发商通常会指示负责您的问题的原始分包商返回并解决您报告的问题，因为他们参与了您新房的建造和装修。 ​ 管理缺陷的起点是诊断可能的原因，并在此过程中确定应指示相关行业纠正任何工艺或材料缺陷。 这通常是一个相对简单的方法过程，但是有时需要订购材料时可能需要更长的时间。 ​ 开发人员的责任是按照您的 10 年保修政策提供商设定的 标准工作，并在涉及管理缺陷时应用这些标准。

DINING ROOM Is the problem related to the ... CEILING ? or ... DOOR ? or ... ELECTRICAL ? or ... FITTED FURNITURE ? or ... FLOOR ? or ... HEATING ? or ... WALL ? or ... WINDOW ? or ... VENTILATION ? ​ SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

ELECTRICAL Is the problem ... A wall socket has got no power ? Guidance: Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defect - all you need do in the description box is quote the code WSNP and state: * Hall * Type - 3 pin or 3 pin with USB (nothing else, no explanation, just this code) . A light has stopped working ? Guidance: Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defect - all you need do in the description box is quote the code LSW and state: * W hich room * LED or strip or pendant ​ (nothing else, no explanation, just this) . ​ SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.

DECORATIVE Is the problem ... Small holes revealing screw heads ? Guidance : These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code SP and state: * Wall or ceiling * Which room (nothing else, no explanation, just this) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. Tape joints showing between sheets of plasterboard ? Guidance : This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code BTJ and state: * Wall or ceiling * Which room (nothing else, no explanation, just this) . Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues. Fine line cracks to wall or ceiling ? Guidance : This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect - all you need do in the description box is quote the code SC and state: * Wall or ceiling * Which room (nothing else, no explanation, just this) . Please be advised, w e do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down. Peeling/flaking paint ? Guidance : Small areas of peeling or flaking paint are householder's maintenance. However if large areas are affected, report it as a defect - all you need do in the description box is quote the code PP and state: * Wall or ceiling or woodwork * Which room (nothing else, no explanation, just this) . Paint has discoloured ? Guidance : White paint can dis-colour over time and this is due to its chemical composition, which is governed by statute. Unfortunately there is nothing the developer can do about this. SELF-DIAGNOSIS Useful checklist If you have just moved in, here are some important reminders: APPLIANCE WARRANTIES Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover. BOILER SERVICE Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover. WATER AND GAS SHUT-OFF VALVE Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas. METER READINGS Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe. HOW TO ... There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To ' videos.