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ELECTRICAL

Is the problem ... 

 A wall socket has got no power ? 

Guidance:

Unplug any appliance and check that the RCD at the electrical consumer unit hasn't tripped. If it has it may be the appliance that is faulty. Test it by plugging a different appliance into the socket and see if it remains live. If so, this is not a defect, however if the socket is dead in all circumstances, report it as a defectall you need do in the description box is quote the code WSNP and state:
* Type - 3 pin or 3 pin with USB
* Which bedroom

(nothing else, no explanation, just this).

 A light has stopped working ? 

Guidance:

Check that it is not the bulb by replacing with a new bulb. Check that the RCD at the electrical consumer unit hasn't tripped. If it's not the bulb or the RCD report it as a defectall you need do in the description box is quote the code LSW and state:
* Which room
* LED or strip or pendant
(nothing else, no explanation, just this).

 Your TV receives no signal from the aerial/dish socket ? 

Guidance:

Check that your TV set is tuned to receive a signal. If you want to receive Sky TV you must first have a subscription to that service. If everything appears to be fine, report it as a defect all you need do in the description box is quote the code NTVS and state:
* Which bedroom

(nothing else, no explanation, just this).

SELF-DIAGNOSIS
Useful checklist

If you have just moved in, here are some important reminders:

APPLIANCE WARRANTIES

Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.

BOILER SERVICE

Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.

WATER AND GAS SHUT-OFF VALVE

Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.

METER READINGS

Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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