DECORATIVE

Is the problem ... 

 Small holes revealing screw heads ?

Guidance:

These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code SP and state:
* Wall or ceiling
* Which room
(nothing else, no explanation, just this). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.

 Tape joints showing between sheets of plasterboard ? 

Guidance:

This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code BTJ and state:
* Wall or ceiling
* Which room
(nothing else, no explanation, just this). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.

 Fine line cracks to wall or ceiling ? 

Guidance:

This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect - all you need do in the description box is quote the code SC and state:
* Wall or ceiling
* Which room
(nothing else, no explanation, just this). Please be advised, we do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down.

 Peeling/flaking paint ? 

Guidance:

Small areas of peeling or flaking paint are householder's maintenance. However if large areas are affected, report it as a defect - all you need do in the description box is quote the code PP and state:
* Wall or ceiling or woodwork
* Which room
(nothing else, no explanation, just this).

 Paint has discoloured ? 

Guidance:

White paint can dis-colour over time and this is due to its chemical composition, which is governed by statute. Unfortunately there is nothing the developer can do about this.