WINDOW
Is the problem ...
The window won't open ?
Guidance:
Make sure you have used the handle correctly to undo the latch. If the window still won't open, report it as a defect - all you need do in the description box is quote the code WWO and state:
* Which room
* Type - UPVC or Wood
* Window or Velux
(nothing else, no explanation, just this).
The window won't shut ?
Guidance:
Check that there is no obstruction in the window frame. Do not force the window. Report it as a defect- all you need do in the description box is quote the code WWS and state:
* Which room
* Type - UPVC or Wood
* Window or Velux
(nothing else, no explanation, just this).
The glass is scratched ?
Guidance:
This should have been reported to the developer at completion as it is not possible to determine responsibility at a later stage.
The the handle is broken ?
Guidance:
Report it as a defect- all you need do in the description box is quote the code WHB and state:
* Which room
* Type - UPVC or Wood
* Window or Velux
(nothing else, no explanation, just this).
The hinges are coming undone ?
Guidance:
Report it as a defect - all you need do in the description box is quote the code WHL and state:
* Which room
* Type - UPVC or Wood
* Window or Velux
(nothing else, no explanation, just this).
Trickle vents not working?
Guidance:
If this was broken at handover then you should have reported it to your developer. Otherwise if it simply won't open, report it as a defect - all you need do in the description box is quote the code TVNW and state:
* Which room
(nothing else, no explanation, just this).
SELF-DIAGNOSIS
Useful checklist
If you have just moved in, here are some important reminders:
APPLIANCE WARRANTIES
Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.
BOILER SERVICE
Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.
WATER AND GAS SHUT-OFF VALVE
Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.
METER READINGS
Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.
HOW TO ...
There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.