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DOOR.jpg

DOOR

Is the problem ... 

 The door won't open ?

Guidance:

Report it as a defect.

 The door won't stay shut ? 

Guidance:

Report it as a defect.

 The door catches on the frame ?

Guidance:

Report it as a defect.

 The door catches on the floor 

Guidance:

If the door is catching on the carpet the developer will only take responsibility if the carpet was fitted as a feature of the new build - if you have subsequently had an independent contractor fit a carpet you should ask them to adjust the door, otherwise report it as a defect.

 The door is coming off its hinges 

Guidance:

Report it as a defect.

SELF-DIAGNOSIS
Useful checklist

If you have just moved in, here are some important reminders:

APPLIANCE WARRANTIES

Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.

BOILER SERVICE

Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.

WATER AND GAS SHUT-OFF VALVE

Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.

METER READINGS

Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.

HOW TO ...

There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.

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