PROFESSIONAL AFTER CARE FOR NEW HOMEOWNERS
HAYFIELD CUSTOMER CARE
How to report a defect in your new home
We hope that you are entirely satisfied with your new Hayfield home, however should you experience a problem such as an unresolved snag or a new defect (within 2 years from the date of legal completion), please use this Occupant Portal to report it to your Customer Care team.
First you must REGISTER with us (a simple process) before you can report anything. Thereafter if you need to communicate with us, LOG IN and go to REPORT A NEW PROBLEM. When you report a new problem, it is important that you provide the following information:
IN THE SUBJECT BOX:
Indicate the nature of the problem
IN THE DESCRIPTION BOX:
Provide as much detail as you can and if it helps add photos or video too
IN THE NON AVAILABILITY BOX:
Please let us know if there are any times or dates you are NOT AVAILABLE for a contractor to attend. This is important as it helps us to offer you an appointment date we know will work.
Bedroom window stuck
NON-EMERGENCIES
If you have a question Tel: 01444 226101 or Email: hayfieldcustomercare@defects.uk.com
EMERGENCIES
(e.g. loss of power/heating/non-containable leak) Do NOT use the Occupant Portal
to report an Emergency - call us on one of the following two numbers:
Monday - Friday 0830 Hrs - 1700 Hrs Tel: 01444 226101 and at all other times Tel: 0330 1245180