Is the problem ...
There is no water coming from the shower head ?
If this is the first time you have used the shower, be sure you have understood the controls fully. If you are certain that you have, report it as a defect.
The water is cold ?
If this is the first time you have used the shower, be sure you have understood the controls fully. Also, check to see if you have hot water available through the tap at the wash hand basin. If the water is cold there also, check your programmer to make certain that it is set to produce hot water. If all appears fine, report it as a defect.
The waste water is not emptying fast enough ?
Typically this could be a blockage caused by a build up of soap and hair. All shower wastes need frequent clearing - use a 'drain un-blocking' fluid available at most supermarkets. Otherwise report it as a defect.
The shower frame is leaking ?
Be certain first that you are full closing the door. If that is not the problem, report it as a defect.
The shower tray is leaking ?
Be sure that this is not due to the fact that the water is not draining quickly enough and as a result the tray is overflowing. Otherwise report it as a defect.
If you have just moved in, here are some important reminders:
Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.
Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.
WATER AND GAS SHUT-OFF VALVE
Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.
Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.
HOW TO ...
There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.