Is the problem ...
There is a crack in a tile ?
Providing this is not the result of accidental damage e.g. dropping a heavy weight, report it as a defect.
There is a large crack to the grout between tiles ?
If this appears in the first 12 months report it as a defect, otherwise re-grout this under householder maintenance.
A tile has become lose ?
Report it as a defect.
Silicone missing at the junction of the tiles and wall ?
This can deteriorate over time, if the problem arises in the first 18 months, report it as a defect, otherwise re-apply some silicone under householder maintenance.
If you have just moved in, here are some important reminders:
Don't forget to complete all of the warranty cards for your fitted electrical appliances. Keep a copy and send them off to the manufacturer. Should you ever need to report a fault, you know they will have proof of your cover.
Make a note in your diary to book a service in 12 months time. Failure to maintain annual services could invalidate your warranty cover.
WATER AND GAS SHUT-OFF VALVE
Make sure you (and other responsible members of the household) know where to find the shut-off valves for water supply and (if applicable) gas.
Make a note of your meter readings for your electricity supply, water and gas (if applicable). Keep it somewhere safe.
HOW TO ...
There are various 'maintenance' tasks you will need to perform around your home, from time-to-time. Take a look at our 'How To' videos.