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WARRANTY CHECKLIST

Use our helpful guide to what is, and what is not, a legitimate build defect

 
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LEGITIMATE DEFECT

This IS A LEGITIMATE DEFECT and is covered by your developer.

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NOT A LEGITIMATE DEFECT

This IS NOT A LEGITIMATE DEFECT and is not covered by your developer.

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MAINTENANCE

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This is homeowner MAINTENANCE and is your responsibility.

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CHECK

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Check with your developer.

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ALARM INSTALLATIONS

Contact your developer or their after care team/agent.

FAILURE

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ALARM INSTALLATIONS

Servicing is the homeowner’s responsibility. Failure to carry out annual maintenance could invalidate your warranty.

SERVICE

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APPLIANCES (ELECTRICAL)

Call the manufacturer and follow instructions in your appliance warranty cover.

FAILURE

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APPLIANCES (ELECTRICAL)

All damage is the homeowner’s responsibility.

DAMAGE

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BLOCKAGES

WASTE AND DRAINS

Contact your developer/after care agent. Blockages caused by homeowner are NOT covered and may incur a charge.

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CRACKS TO BRICKS AND MORTAR

Minor cracking due to shrinkage is normal and can be expected

LESS THAN 5MM

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CRACKS TO BRICKS AND MORTAR

Contact your developer or their after care team/agent.

EXCEEDING 5MM

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CENTRAL HEATING BOILER

Contact your developer or their after care team/agent.

BREAKDOWN

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CENTRAL HEATING BOILER

Servicing is the homeowner’s responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler).

SERVICE

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CENTRAL HEATING

Contact your developer or their after care team/agent.

LEAKING PIPES AND RADIATORS

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CENTRAL HEATING

Contact developer/after care agents if this occurs in the first 12 months.

NOISY

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CHIPS AND SCRATCHES

Claims for damage to items in the home must be reported to the developer at the point of handover.

GLASS, SANITARY WARE, CABINETS, WORKTOPS AND FLOORS

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COLOUR VARIATIONS

Colour and tone variations in natural materials are normal and to be expected.

WOOD, MARBLE ETC.

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CONDENSATE

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Condensation is normal and due to the drying out process. It can be eased by adequate ventilation e.g. trickle vents are opened.

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CRACKS TO CONCRETE

Minor cracking due to shrinkage is normal and can be expected.

LESS THAN 5MM

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CRACKS TO CONCRETE

Contact your developer or their after care team/agent.

EXCEEDING 5MM

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CRACKS TO DRY LINING, CEILING AND INTERNAL PAINTWORK

Some minor cracking due to shrinkage is quite normal and can be expected. Maintenance and touch-ups are the homeowner’s responsibility.

2MM OR LESS (4MM OR LESS FOR STAIR STRINGS)

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CRACKS TO DRY LINING, CEILING AND INTERNAL PAINTWORK

Contact developer or their after care team/agents, but not before the first 12 months.

EXCEEDING 2MM (GRETAER THAN 4MM FOR STAIR STRINGS)

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DOORS

LOCK, LATCH ADJUSTMENT

Contact your developer or their after care team/agent.

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DOORS

WARPING AND EASEMENT

Contact your developer or their after care team/agent.

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DOORS

CATCHING ON THE CARPET

Contact developer or their after care team/agent unless you have had the carpet fitted yourselves, in which case this is homeowner maintenance.

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ELECTRICAL

TRANSFORMERS, SWITCHES, CIRCUITS, SOCKETS

Contact your developer or their after care team/agent.

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ELECTRICAL

SUPPLY FAILURE

Contact the supplier directly.

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ELECTRICAL

DAMAGED FITTINGS AND BLOWN BULBS

Homeowner maintenance.

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EXTRACTOR FANS

Contact your developer or their after care team/agent.

FAILURE

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FENCING

LOOSE PANELS AND POSTS

This is a homeowner maintenance issue. Problems arising due to extreme weather conditions e.g. storms and high winds are not covered.

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FLASHINGS

LEAKING OR LOOSE

Contact your developer or their after care team/agent.

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FLASHINGS

DISCOLOURED

External components will discolour due to weathering.

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FLOOR FINISHES

Contact your developer or their after care team/agent. Damage after occupation is not covered.

FAILURE

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FLOOR STRUCTURES

Contact your developer or their after care team/agent in the first 6 months. Thereafter minor creaks are normal and can be expected.

NOISE

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GARAGE DOORS

Contact your developer or their after care team/agent.

LOCKS, CABLES AND OPENING ACTION

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GAS

SUSPECTED LEAK

If you smell gas or suspect a gas leak you MUST shut of the gas supply, do NOT operate anything electrical, leave the property and call the supplier’s emergency number (0800 111 999) then contact your developer or their after care team/agent.

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GROUTING

CRACKING

Contact your developer or their after care team/agent in the first 6 months, thereafter minor cracking due to shrinkage is homeowner maintenance.

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GUTTERS AND DOWNPIPES

LEAKING

Contact your developer or their after care team/agent. Problems arising due to debris in the gutters (dead leaves etc.) are the homeowner’s responsibility – or Managing Agent where one is appointed.

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IMMERSION HEATER

Contact your developer or their after care team/agent.

FAILURE

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KITCHEN CABINETS

This is a snag if spotted at handover and will be the developer’s responsibility. Thereafter this is homeowner maintenance.

DOOR ALIGNEMENT

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KITCHEN CABINETS/

Contact your developer or their after care team/agent. If de-lamination is due to water spillage caused by the homeowner you may not be covered.

DELAMINATION

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LANDSCAPING

LAWN NOT DRAINING

Contact your developer or their after care team/agent.

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METERS AND ESSENTIAL SERVICES

As homeowner you should contact your service provider directly.

ALL PROBLEMS

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NAIL OR SCREW POPS

Contact your developer or their after care team/agent but not in the first 12 months.

EXCESSIVE

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PATHS AND PAVING SLABS

MOVEMENT

Contact your developer or their after care team/agent in the first 12 months. Small movement may occur over time due to expansion and contraction of the sub-soil as weather conditions apply.

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ROOFS

ALL PROBLEMS

Contact your developer or their after care team/agent. Damage due to extreme weather conditions (e.g. loose or slipped tiles) is not covered.

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SANITARY WARE

All claims for damage to sanitary ware must be made to the developer at the point of handover or in accordance with their stated handover process.

CHIPS, CRACKS AND STAINS

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SEALANT AND MASTIC

Contact your developer or their after care team/agent in the first 6 months. Thereafter this will be homeowner maintenance.

ALL PROBLEMS

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SETTLEMENT IN GARDEN

Some settlement of new top soil is normal and to be expected.

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SHOWER DOORS

Contact your developer or their after care team/agent.

LEAKING

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SOFT FURNISHINGS

Sold as seen.

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STRUCTURAL DEFECTS

Contact your developer or their after care team/agent.

ALL

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SUN ROOM

LEAKING

Contact your developer or their after care team/agent.

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TELEPHONE

LINE CONNECTION

Line connection is the homeowner’s responsibility.

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TELEPHONE

SOCKETS

The homeowner may be responsible for slave socket connection (see your developer’s policy).

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TELEVISION

SERVICE

It is the homeowner’s responsibility to make arrangements with a service provider.

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TELEVISION

SOCKETS AND DISH

Contact your developer or their after care team/agent. In the case of apartment dwellings your property is usually wired for service to a communal receiving dish.

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TELEVISION

AERIAL - LOSS OF RECEPTION

Contact your developer or their after care team/agent. This will not be considered a defect if the issue is the homeowner’s equipment.

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WATER

LEAKING PIPES AND TAPS

Contact your developer or their after care team/agent.

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WINDOWS

FRAMES AND FURNITURE

Contact your developer or their after care team/agent.

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WINDOWS

SCRATCHED GLASS

This must be pointed out to your developer at the snag inspection stages as scratches reported later on may not be accepted as legitimate defects.

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WOOD

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Minor separations and or warping are normal and to be expected.